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Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.
IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn't recognize a caller's questions.
Scope of the Report:
The Speech Based Interactive Voice Response Software industry concentration is unbalanced, and there are many small and new companies in this industry.
Global giant players mainly distributed in U.S. The players in U.S. have a long history and unshakable status in this field.
The key consumption markets locate at developed countries. USA takes the market share of 41.69% in 2017, followed by Europe with 26.01%. China’s consumption market has a quicker growing speed, with a CAGR of 14.34%.
The global Speech Based Interactive Voice Response Software market is valued at 1250 million USD in 2018 and is expected to reach 2480 million USD by the end of 2024, growing at a CAGR of 12.1% between 2019 and 2024.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Speech Based Interactive Voice Response Software.
Europe also play important roles in global market, with market size of xx million USD in 2019 and will be xx million USD in 2024, with a CAGR of xx%.
This report studies the Speech Based Interactive Voice Response Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Speech Based Interactive Voice Response Software market by product type and applications/end industries.
Market Segment by Companies, this report covers
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Cloud-based
On Premise
Market Segment by Applications, can be divided into
Large Enterprise
Medium Enterprise
Small Enterprise
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
Table of Contents
1 Speech Based Interactive Voice Response Software Market Overview
1.1 Product Overview and Scope of Speech Based Interactive Voice Response Software
1.2 Classification of Speech Based Interactive Voice Response Software by Types
1.2.1 Global Speech Based Interactive Voice Response Software Revenue Comparison by Types (2019-2024)
1.2.2 Global Speech Based Interactive Voice Response Software Revenue Market Share by Types in 2018
1.2.3 Cloud-based
1.2.4 On Premise
1.3 Global Speech Based Interactive Voice Response Software Market by Application
1.3.1 Global Speech Based Interactive Voice Response Software Market Size and Market Share Comparison by Applications (2014-2024)
1.3.2 Large Enterprise
1.3.3 Medium Enterprise
1.3.4 Small Enterprise
1.4 Global Speech Based Interactive Voice Response Software Market by Regions
1.4.1 Global Speech Based Interactive Voice Response Software Market Size (Million USD) Comparison by Regions (2014-2024)
1.4.1 North America (USA, Canada and Mexico) Speech Based Interactive Voice Response Software Status and Prospect (2014-2024)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Speech Based Interactive Voice Response Software Status and Prospect (2014-2024)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Speech Based Interactive Voice Response Software Status and Prospect (2014-2024)
1.4.4 South America (Brazil, Argentina, Colombia) Speech Based Interactive Voice Response Software Status and Prospect (2014-2024)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Speech Based Interactive Voice Response Software Status and Prospect (2014-2024)
1.5 Global Market Size of Speech Based Interactive Voice Response Software (2014-2024)
2 Manufacturers Profiles
2.1 8X8, Inc. (US)
2.1.1 Business Overview
2.1.2 Speech Based Interactive Voice Response Software Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 8X8, Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.2 Nuance Communications, Inc. (US)
2.2.1 Business Overview
2.2.2 Speech Based Interactive Voice Response Software Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.3 Convergys Corporation (US)
2.3.1 Business Overview
2.3.2 Speech Based Interactive Voice Response Software Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Convergys Corporation (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.4 Avaya Inc. (US)
2.4.1 Business Overview
2.4.2 Speech Based Interactive Voice Response Software Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Avaya Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.5 Cisco Systems, Inc. (US)
2.5.1 Business Overview
2.5.2 Speech Based Interactive Voice Response Software Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.6 Connect First (US)
2.6.1 Business Overview
2.6.2 Speech Based Interactive Voice Response Software Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 Connect First (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.7 West Corporation (US)
2.7.1 Business Overview
2.7.2 Speech Based Interactive Voice Response Software Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 West Corporation (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.8 Genesys Telecommunication Laboratories, Inc. (US)
2.8.1 Business Overview
2.8.2 Speech Based Interactive Voice Response Software Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.9 Verizon Communications Inc. (US)
2.9.1 Business Overview
2.9.2 Speech Based Interactive Voice Response Software Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.10 IVR Lab (US)
2.10.1 Business Overview
2.10.2 Speech Based Interactive Voice Response Software Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 IVR Lab (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.11 Aspect Software Parent Inc. (US)
2.11.1 Business Overview
2.11.2 Speech Based Interactive Voice Response Software Type and Applications
2.11.2.1 Product A
2.11.2.2 Product B
2.11.3 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.12 24/7 Customer, Inc. (US)
2.12.1 Business Overview
2.12.2 Speech Based Interactive Voice Response Software Type and Applications
2.12.2.1 Product A
2.12.2.2 Product B
2.12.3 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.13 InContact Inc. (US)
2.13.1 Business Overview
2.13.2 Speech Based Interactive Voice Response Software Type and Applications
2.13.2.1 Product A
2.13.2.2 Product B
2.13.3 InContact Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.14 NewVoiceMedia (UK)
2.14.1 Business Overview
2.14.2 Speech Based Interactive Voice Response Software Type and Applications
2.14.2.1 Product A
2.14.2.2 Product B
2.14.3 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.15 Five9, Inc. (US)
2.15.1 Business Overview
2.15.2 Speech Based Interactive Voice Response Software Type and Applications
2.15.2.1 Product A
2.15.2.2 Product B
2.15.3 Five9, Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
3 Global Speech Based Interactive Voice Response Software Market Competition, by Players
3.1 Global Speech Based Interactive Voice Response Software Revenue and Share by Players (2014-2019)
3.2 Market Concentration Rate
3.2.1 Top 5 Speech Based Interactive Voice Response Software Players Market Share
3.2.2 Top 10 Speech Based Interactive Voice Response Software Players Market Share
3.3 Market Competition Trend
4 Global Speech Based Interactive Voice Response Software Market Size by Regions
4.1 Global Speech Based Interactive Voice Response Software Revenue and Market Share by Regions
4.2 North America Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
4.3 Europe Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
4.4 Asia-Pacific Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
4.5 South America Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
4.6 Middle East and Africa Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
5 North America Speech Based Interactive Voice Response Software Revenue by Countries
5.1 North America Speech Based Interactive Voice Response Software Revenue by Countries (2014-2019)
5.2 USA Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
5.3 Canada Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
5.4 Mexico Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
6 Europe Speech Based Interactive Voice Response Software Revenue by Countries
6.1 Europe Speech Based Interactive Voice Response Software Revenue by Countries (2014-2019)
6.2 Germany Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
6.3 UK Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
6.4 France Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
6.5 Russia Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
6.6 Italy Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
7 Asia-Pacific Speech Based Interactive Voice Response Software Revenue by Countries
7.1 Asia-Pacific Speech Based Interactive Voice Response Software Revenue by Countries (2014-2019)
7.2 China Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
7.3 Japan Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
7.4 Korea Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
7.5 India Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
7.6 Southeast Asia Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
8 South America Speech Based Interactive Voice Response Software Revenue by Countries
8.1 South America Speech Based Interactive Voice Response Software Revenue by Countries (2014-2019)
8.2 Brazil Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
8.3 Argentina Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
8.4 Colombia Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
9 Middle East and Africa Revenue Speech Based Interactive Voice Response Software by Countries
9.1 Middle East and Africa Speech Based Interactive Voice Response Software Revenue by Countries (2014-2019)
9.2 Saudi Arabia Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
9.3 UAE Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
9.4 Egypt Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
9.5 Nigeria Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
9.6 South Africa Speech Based Interactive Voice Response Software Revenue and Growth Rate (2014-2019)
10 Global Speech Based Interactive Voice Response Software Market Segment by Type
10.1 Global Speech Based Interactive Voice Response Software Revenue and Market Share by Type (2014-2019)
10.2 Global Speech Based Interactive Voice Response Software Market Forecast by Type (2019-2024)
10.3 Cloud-based Revenue Growth Rate (2014-2024)
10.4 On Premise Revenue Growth Rate (2014-2024)
11 Global Speech Based Interactive Voice Response Software Market Segment by Application
11.1 Global Speech Based Interactive Voice Response Software Revenue Market Share by Application (2014-2019)
11.2 Speech Based Interactive Voice Response Software Market Forecast by Application (2019-2024)
11.3 Large Enterprise Revenue Growth (2014-2019)
11.4 Medium Enterprise Revenue Growth (2014-2019)
11.5 Small Enterprise Revenue Growth (2014-2019)
12 Global Speech Based Interactive Voice Response Software Market Size Forecast (2019-2024)
12.1 Global Speech Based Interactive Voice Response Software Market Size Forecast (2019-2024)
12.2 Global Speech Based Interactive Voice Response Software Market Forecast by Regions (2019-2024)
12.3 North America Speech Based Interactive Voice Response Software Revenue Market Forecast (2019-2024)
12.4 Europe Speech Based Interactive Voice Response Software Revenue Market Forecast (2019-2024)
12.5 Asia-Pacific Speech Based Interactive Voice Response Software Revenue Market Forecast (2019-2024)
12.6 South America Speech Based Interactive Voice Response Software Revenue Market Forecast (2019-2024)
12.7 Middle East and Africa Speech Based Interactive Voice Response Software Revenue Market Forecast (2019-2024)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
List of Tables and Figures
Figure Speech Based Interactive Voice Response Software Picture
Table Product Specifications of Speech Based Interactive Voice Response Software
Table Global Speech Based I
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