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IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
Scope of the Report:
The key consumption markets locate at developed countries. The USA takes the market share of 43.6% in 2017, followed by EU with 29.7%. China’s consumption market has a quicker growing speed, with a market share of 8.48%.
The global IT Service Management (ITSM) Software market is valued at 1810 million USD in 2018 and is expected to reach 3600 million USD by the end of 2024, growing at a CAGR of 12.1% between 2019 and 2024.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of IT Service Management (ITSM) Software.
Europe also play important roles in global market, with market size of xx million USD in 2019 and will be xx million USD in 2024, with a CAGR of xx%.
This report studies the IT Service Management (ITSM) Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the IT Service Management (ITSM) Software market by product type and applications/end industries.
Market Segment by Companies, this report covers
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
CA Technologies
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Cloud-based
On-Premises
Market Segment by Applications, can be divided into
SMEs
Large Enterprises
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
Table of Contents
1 IT Service Management (ITSM) Software Market Overview
1.1 Product Overview and Scope of IT Service Management (ITSM) Software
1.2 Classification of IT Service Management (ITSM) Software by Types
1.2.1 Global IT Service Management (ITSM) Software Revenue Comparison by Types (2019-2024)
1.2.2 Global IT Service Management (ITSM) Software Revenue Market Share by Types in 2018
1.2.3 Cloud-based
1.2.4 On-Premises
1.3 Global IT Service Management (ITSM) Software Market by Application
1.3.1 Global IT Service Management (ITSM) Software Market Size and Market Share Comparison by Applications (2014-2024)
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Global IT Service Management (ITSM) Software Market by Regions
1.4.1 Global IT Service Management (ITSM) Software Market Size (Million USD) Comparison by Regions (2014-2024)
1.4.1 North America (USA, Canada and Mexico) IT Service Management (ITSM) Software Status and Prospect (2014-2024)
1.4.2 Europe (Germany, France, UK, Russia and Italy) IT Service Management (ITSM) Software Status and Prospect (2014-2024)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) IT Service Management (ITSM) Software Status and Prospect (2014-2024)
1.4.4 South America (Brazil, Argentina, Colombia) IT Service Management (ITSM) Software Status and Prospect (2014-2024)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) IT Service Management (ITSM) Software Status and Prospect (2014-2024)
1.5 Global Market Size of IT Service Management (ITSM) Software (2014-2024)
2 Manufacturers Profiles
2.1 ServiceNow
2.1.1 Business Overview
2.1.2 IT Service Management (ITSM) Software Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 ServiceNow IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.2 Atlassian
2.2.1 Business Overview
2.2.2 IT Service Management (ITSM) Software Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Atlassian IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.3 Ivanti (HEAT Software)
2.3.1 Business Overview
2.3.2 IT Service Management (ITSM) Software Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.4 IBM
2.4.1 Business Overview
2.4.2 IT Service Management (ITSM) Software Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 IBM IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.5 CA Technologies
2.5.1 Business Overview
2.5.2 IT Service Management (ITSM) Software Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 CA Technologies IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.6 BMC Software
2.6.1 Business Overview
2.6.2 IT Service Management (ITSM) Software Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 BMC Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.7 ASG Software
2.7.1 Business Overview
2.7.2 IT Service Management (ITSM) Software Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 ASG Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.8 Axios Systems
2.8.1 Business Overview
2.8.2 IT Service Management (ITSM) Software Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Axios Systems IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.9 SAP
2.9.1 Business Overview
2.9.2 IT Service Management (ITSM) Software Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 SAP IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.10 Cherwell Software
2.10.1 Business Overview
2.10.2 IT Service Management (ITSM) Software Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 Cherwell Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.11 Micro Focus (Formerly HPE)
2.11.1 Business Overview
2.11.2 IT Service Management (ITSM) Software Type and Applications
2.11.2.1 Product A
2.11.2.2 Product B
2.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.12 Freshworks
2.12.1 Business Overview
2.12.2 IT Service Management (ITSM) Software Type and Applications
2.12.2.1 Product A
2.12.2.2 Product B
2.12.3 Freshworks IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.13 Ultimo
2.13.1 Business Overview
2.13.2 IT Service Management (ITSM) Software Type and Applications
2.13.2.1 Product A
2.13.2.2 Product B
2.13.3 Ultimo IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.14 Epicor
2.14.1 Business Overview
2.14.2 IT Service Management (ITSM) Software Type and Applications
2.14.2.1 Product A
2.14.2.2 Product B
2.14.3 Epicor IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.15 TOPdesk
2.15.1 Business Overview
2.15.2 IT Service Management (ITSM) Software Type and Applications
2.15.2.1 Product A
2.15.2.2 Product B
2.15.3 TOPdesk IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.16 Samanage
2.16.1 Business Overview
2.16.2 IT Service Management (ITSM) Software Type and Applications
2.16.2.1 Product A
2.16.2.2 Product B
2.16.3 Samanage IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.17 Agiloft Service
2.17.1 Business Overview
2.17.2 IT Service Management (ITSM) Software Type and Applications
2.17.2.1 Product A
2.17.2.2 Product B
2.17.3 Agiloft Service IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.18 Symantec
2.18.1 Business Overview
2.18.2 IT Service Management (ITSM) Software Type and Applications
2.18.2.1 Product A
2.18.2.2 Product B
2.18.3 Symantec IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.19 SysAid
2.19.1 Business Overview
2.19.2 IT Service Management (ITSM) Software Type and Applications
2.19.2.1 Product A
2.19.2.2 Product B
2.19.3 SysAid IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.20 SolarWinds
2.20.1 Business Overview
2.20.2 IT Service Management (ITSM) Software Type and Applications
2.20.2.1 Product A
2.20.2.2 Product B
2.20.3 SolarWinds IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
2.21 Autotask
2.21.1 Business Overview
2.2.2 IT Service Management (ITSM) Software Type and Applications
2.21.2.1 Product A
2.21.2.2 Product B
2.21.3 Autotask IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2017-2018)
3 Global IT Service Management (ITSM) Software Market Competition, by Players
3.1 Global IT Service Management (ITSM) Software Revenue and Share by Players (2014-2019)
3.2 Market Concentration Rate
3.2.1 Top 5 IT Service Management (ITSM) Software Players Market Share
3.2.2 Top 10 IT Service Management (ITSM) Software Players Market Share
3.3 Market Competition Trend
4 Global IT Service Management (ITSM) Software Market Size by Regions
4.1 Global IT Service Management (ITSM) Software Revenue and Market Share by Regions
4.2 North America IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
4.3 Europe IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
4.4 Asia-Pacific IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
4.5 South America IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
4.6 Middle East and Africa IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
5 North America IT Service Management (ITSM) Software Revenue by Countries
5.1 North America IT Service Management (ITSM) Software Revenue by Countries (2014-2019)
5.2 USA IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
5.3 Canada IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
5.4 Mexico IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
6 Europe IT Service Management (ITSM) Software Revenue by Countries
6.1 Europe IT Service Management (ITSM) Software Revenue by Countries (2014-2019)
6.2 Germany IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
6.3 UK IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
6.4 France IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
6.5 Russia IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
6.6 Italy IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
7 Asia-Pacific IT Service Management (ITSM) Software Revenue by Countries
7.1 Asia-Pacific IT Service Management (ITSM) Software Revenue by Countries (2014-2019)
7.2 China IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
7.3 Japan IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
7.4 Korea IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
7.5 India IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
7.6 Southeast Asia IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
8 South America IT Service Management (ITSM) Software Revenue by Countries
8.1 South America IT Service Management (ITSM) Software Revenue by Countries (2014-2019)
8.2 Brazil IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
8.3 Argentina IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
8.4 Colombia IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
9 Middle East and Africa Revenue IT Service Management (ITSM) Software by Countries
9.1 Middle East and Africa IT Service Management (ITSM) Software Revenue by Countries (2014-2019)
9.2 Saudi Arabia IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
9.3 UAE IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
9.4 Egypt IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
9.5 Nigeria IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
9.6 South Africa IT Service Management (ITSM) Software Revenue and Growth Rate (2014-2019)
10 Global IT Service Management (ITSM) Software Market Segment by Type
10.1 Global IT Service Management (ITSM) Software Revenue and Market Share by Type (2014-2019)
10.2 Global IT Service Management (ITSM) Software Market Forecast by Type (2019-2024)
10.3 Cloud-based Revenue Growth Rate (2014-2024)
10.4 On-Premises Revenue Growth Rate (2014-2024)
11 Global IT Service Management (ITSM) Software Market Segment by Application
11.1 Global IT Service Management (ITSM) Software Revenue Market Share by Application (2014-2019)
11.2 IT Service Management (ITSM) Software Market Forecast by Application (2019-2024)
11.3 SMEs Revenue Growth (2014-2019)
11.4 Large Enterprises Revenue Growth (2014-2019)
12 Global IT Service Management (ITSM) Software Market Size Forecast (2019-2024)
12.1 Global IT Service Management (ITSM) Software Market Size Forecast (2019-2024)
12.2 Global IT Service Management (ITSM) Software Market Forecast by Regions (2019-2024)
12.3 North America IT Service Management (ITSM) Software Revenue Market Forecast (2019-2024)
12.4 Europe IT Service Management (ITSM) Software Revenue Market Forecast (2019-2024)
12.5 Asia-Pacific IT Service Management (ITSM) Software Revenue Market Forecast (2019-2024)
12.6 South America IT Service Management (ITSM) Software Revenue Market Forecast (2019-2024)
12.7 Middle East and Africa IT Service Management (ITSM) Software Revenue Market Forecast (2019-2024)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
List of Tables and Figures
Figure IT Service Management (ITSM) Software Picture
Table Product Specifications of IT Service Management (ITSM) Software
Table Global IT Service Management (ITSM) Softwar
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