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Business Process Outsourcing (BPO) enables industries in outsourcing their responsibilities or operations of a process to third-party service providers. The front office BPO services are services related to customer interactions such as inbound or outbound sales, help desks, customer service centres, and telemarketing. The front office BPO services also include document management services such as accounting and finance.
Scope of the Report:
This report studies the Front Office BPO Services market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Front Office BPO Services market by product type and applications/end industries.
On the basis of service, revenues from front office BPO services for document management are expected to witness a healthy increase, to account for over one-third share of the market throughout the forecast period.
The global Front Office BPO Services market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Front Office BPO Services.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
Market Segment by Companies, this report covers
Xerox
HP
Convergys
Sitel
IBM
Williams Lea
Ricoh
Atento
Alliance Data Systems
TeleTech
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Customer Management Service
Document Management Service
Market Segment by Applications, can be divided into
BFSI
Manufacturing
Healthcare & Pharmaceuticals
Retail & Consumer Goods
IT & Telecommunication
Aerospace & Defense
Others
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
Table of Contents
1 Front Office BPO Services Market Overview
1.1 Product Overview and Scope of Front Office BPO Services
1.2 Classification of Front Office BPO Services by Types
1.2.1 Global Front Office BPO Services Revenue Comparison by Types (2017-2023)
1.2.2 Global Front Office BPO Services Revenue Market Share by Types in 2017
1.2.3 Customer Management Service
1.2.4 Document Management Service
1.3 Global Front Office BPO Services Market by Application
1.3.1 Global Front Office BPO Services Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 BFSI
1.3.3 Manufacturing
1.3.4 Healthcare & Pharmaceuticals
1.3.5 Retail & Consumer Goods
1.3.6 IT & Telecommunication
1.3.7 Aerospace & Defense
1.3.8 Others
1.4 Global Front Office BPO Services Market by Regions
1.4.1 Global Front Office BPO Services Market Size (Million USD) Comparison by Regions (2013-2023)
1.4.1 North America (USA, Canada and Mexico) Front Office BPO Services Status and Prospect (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Front Office BPO Services Status and Prospect (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Front Office BPO Services Status and Prospect (2013-2023)
1.4.4 South America (Brazil, Argentina, Colombia) Front Office BPO Services Status and Prospect (2013-2023)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Front Office BPO Services Status and Prospect (2013-2023)
1.5 Global Market Size of Front Office BPO Services (2013-2023)
2 Manufacturers Profiles
2.1 Xerox
2.1.1 Business Overview
2.1.2 Front Office BPO Services Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Xerox Front Office BPO Services Revenue, Gross Margin and Market Share (2016-2017)
2.2 HP
2.2.1 Business Overview
2.2.2 Front Office BPO Services Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 HP Front Office BPO Services Revenue, Gross Margin and Market Share (2016-2017)
2.3 Convergys
2.3.1 Business Overview
2.3.2 Front Office BPO Services Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Convergys Front Office BPO Services Revenue, Gross Margin and Market Share (2016-2017)
2.4 Sitel
2.4.1 Business Overview
2.4.2 Front Office BPO Services Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Sitel Front Office BPO Services Revenue, Gross Margin and Market Share (2016-2017)
2.5 IBM
2.5.1 Business Overview
2.5.2 Front Office BPO Services Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 IBM Front Office BPO Services Revenue, Gross Margin and Market Share (2016-2017)
2.6 Williams Lea
2.6.1 Business Overview
2.6.2 Front Office BPO Services Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 Williams Lea Front Office BPO Services Revenue, Gross Margin and Market Share (2016-2017)
2.7 Ricoh
2.7.1 Business Overview
2.7.2 Front Office BPO Services Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Ricoh Front Office BPO Services Revenue, Gross Margin and Market Share (2016-2017)
2.8 Atento
2.8.1 Business Overview
2.8.2 Front Office BPO Services Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Atento Front Office BPO Services Revenue, Gross Margin and Market Share (2016-2017)
2.9 Alliance Data Systems
2.9.1 Business Overview
2.9.2 Front Office BPO Services Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Alliance Data Systems Front Office BPO Services Revenue, Gross Margin and Market Share (2016-2017)
2.10 TeleTech
2.10.1 Business Overview
2.10.2 Front Office BPO Services Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 TeleTech Front Office BPO Services Revenue, Gross Margin and Market Share (2016-2017)
3 Global Front Office BPO Services Market Competition, by Players
3.1 Global Front Office BPO Services Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
3.2.1 Top 5 Front Office BPO Services Players Market Share
3.2.2 Top 10 Front Office BPO Services Players Market Share
3.3 Market Competition Trend
4 Global Front Office BPO Services Market Size by Regions
4.1 Global Front Office BPO Services Revenue and Market Share by Regions
4.2 North America Front Office BPO Services Revenue and Growth Rate (2013-2018)
4.3 Europe Front Office BPO Services Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific Front Office BPO Services Revenue and Growth Rate (2013-2018)
4.5 South America Front Office BPO Services Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa Front Office BPO Services Revenue and Growth Rate (2013-2018)
5 North America Front Office BPO Services Revenue by Countries
5.1 North America Front Office BPO Services Revenue by Countries (2013-2018)
5.2 USA Front Office BPO Services Revenue and Growth Rate (2013-2018)
5.3 Canada Front Office BPO Services Revenue and Growth Rate (2013-2018)
5.4 Mexico Front Office BPO Services Revenue and Growth Rate (2013-2018)
6 Europe Front Office BPO Services Revenue by Countries
6.1 Europe Front Office BPO Services Revenue by Countries (2013-2018)
6.2 Germany Front Office BPO Services Revenue and Growth Rate (2013-2018)
6.3 UK Front Office BPO Services Revenue and Growth Rate (2013-2018)
6.4 France Front Office BPO Services Revenue and Growth Rate (2013-2018)
6.5 Russia Front Office BPO Services Revenue and Growth Rate (2013-2018)
6.6 Italy Front Office BPO Services Revenue and Growth Rate (2013-2018)
7 Asia-Pacific Front Office BPO Services Revenue by Countries
7.1 Asia-Pacific Front Office BPO Services Revenue by Countries (2013-2018)
7.2 China Front Office BPO Services Revenue and Growth Rate (2013-2018)
7.3 Japan Front Office BPO Services Revenue and Growth Rate (2013-2018)
7.4 Korea Front Office BPO Services Revenue and Growth Rate (2013-2018)
7.5 India Front Office BPO Services Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia Front Office BPO Services Revenue and Growth Rate (2013-2018)
8 South America Front Office BPO Services Revenue by Countries
8.1 South America Front Office BPO Services Revenue by Countries (2013-2018)
8.2 Brazil Front Office BPO Services Revenue and Growth Rate (2013-2018)
8.3 Argentina Front Office BPO Services Revenue and Growth Rate (2013-2018)
8.4 Colombia Front Office BPO Services Revenue and Growth Rate (2013-2018)
9 Middle East and Africa Revenue Front Office BPO Services by Countries
9.1 Middle East and Africa Front Office BPO Services Revenue by Countries (2013-2018)
9.2 Saudi Arabia Front Office BPO Services Revenue and Growth Rate (2013-2018)
9.3 UAE Front Office BPO Services Revenue and Growth Rate (2013-2018)
9.4 Egypt Front Office BPO Services Revenue and Growth Rate (2013-2018)
9.5 Nigeria Front Office BPO Services Revenue and Growth Rate (2013-2018)
9.6 South Africa Front Office BPO Services Revenue and Growth Rate (2013-2018)
10 Global Front Office BPO Services Market Segment by Type
10.1 Global Front Office BPO Services Revenue and Market Share by Type (2013-2018)
10.2 Global Front Office BPO Services Market Forecast by Type (2018-2023)
10.3 Customer Management Service Revenue Growth Rate (2013-2023)
10.4 Document Management Service Revenue Growth Rate (2013-2023)
11 Global Front Office BPO Services Market Segment by Application
11.1 Global Front Office BPO Services Revenue Market Share by Application (2013-2018)
11.2 Front Office BPO Services Market Forecast by Application (2018-2023)
11.3 BFSI Revenue Growth (2013-2018)
11.4 Manufacturing Revenue Growth (2013-2018)
11.5 Healthcare & Pharmaceuticals Revenue Growth (2013-2018)
11.6 Retail & Consumer Goods Revenue Growth (2013-2018)
11.7 IT & Telecommunication Revenue Growth (2013-2018)
11.8 Aerospace & Defense Revenue Growth (2013-2018)
11.9 Others Revenue Growth (2013-2018)
12 Global Front Office BPO Services Market Size Forecast (2018-2023)
12.1 Global Front Office BPO Services Market Size Forecast (2018-2023)
12.2 Global Front Office BPO Services Market Forecast by Regions (2018-2023)
12.3 North America Front Office BPO Services Revenue Market Forecast (2018-2023)
12.4 Europe Front Office BPO Services Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific Front Office BPO Services Revenue Market Forecast (2018-2023)
12.6 South America Front Office BPO Services Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa Front Office BPO Services Revenue Market Forecast (2018-2023)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
List of Tables and Figures
Figure Front Office BPO Services Picture
Table Product Specifications of Front Office BPO Services
Table Global Front Office BPO Services and Revenue (Million USD) Market S
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