Field service management software enables companies to be more flexible and nimble in providing service to customers. They can communicate in real time with customers, provide on-site information about products and repair issues, and offer more timely service. Companies can also improve operational efficiencies by optimizing worker order routing and technician scheduling, and by providing more timely resolution of issues. Field service management tools can also aid in promoting better customer experience.
Scope of the Report:
The global Field Service Management (FSM) market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Field Service Management (FSM).
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
This report studies the Field Service Management (FSM) market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Field Service Management (FSM) market by product type and applications/end industries.
Market Segment by Companies, this report covers
Accruent
Acumatica
Astea
Clicksoftware
Comarch
Connect My World
Coresystems
Fieldaware
Geoconcept
IBM
IFS
Infor
Jobber
Kickserv
Microsoft
Oracle
Overit
Praxedo
Salesforce
SAP
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
On-premises
Cloud
Market Segment by Applications, can be divided into
Energy & Utilities
Telecom
Manufacturing
Healthcare
BFSI
Construction & Real Estate
Transportation & Logistics
Others
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
Table of Contents
1 Field Service Management (FSM) Market Overview
1.1 Product Overview and Scope of Field Service Management (FSM)
1.2 Classification of Field Service Management (FSM) by Types
1.2.1 Global Field Service Management (FSM) Revenue Comparison by Types (2017-2023)
1.2.2 Global Field Service Management (FSM) Revenue Market Share by Types in 2017
1.2.3 On-premises
1.2.4 Cloud
1.3 Global Field Service Management (FSM) Market by Application
1.3.1 Global Field Service Management (FSM) Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 Energy & Utilities
1.3.3 Telecom
1.3.4 Manufacturing
1.3.5 Healthcare
1.3.6 BFSI
1.3.7 Construction & Real Estate
1.3.8 Transportation & Logistics
1.3.9 Others
1.4 Global Field Service Management (FSM) Market by Regions
1.4.1 Global Field Service Management (FSM) Market Size (Million USD) Comparison by Regions (2013-2023)
1.4.1 North America (USA, Canada and Mexico) Field Service Management (FSM) Status and Prospect (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Field Service Management (FSM) Status and Prospect (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Field Service Management (FSM) Status and Prospect (2013-2023)
1.4.4 South America (Brazil, Argentina, Colombia) Field Service Management (FSM) Status and Prospect (2013-2023)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Field Service Management (FSM) Status and Prospect (2013-2023)
1.5 Global Market Size of Field Service Management (FSM) (2013-2023)
2 Manufacturers Profiles
2.1 Accruent
2.1.1 Business Overview
2.1.2 Field Service Management (FSM) Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Accruent Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.2 Acumatica
2.2.1 Business Overview
2.2.2 Field Service Management (FSM) Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Acumatica Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.3 Astea
2.3.1 Business Overview
2.3.2 Field Service Management (FSM) Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Astea Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.4 Clicksoftware
2.4.1 Business Overview
2.4.2 Field Service Management (FSM) Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Clicksoftware Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.5 Comarch
2.5.1 Business Overview
2.5.2 Field Service Management (FSM) Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 Comarch Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.6 Connect My World
2.6.1 Business Overview
2.6.2 Field Service Management (FSM) Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 Connect My World Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.7 Coresystems
2.7.1 Business Overview
2.7.2 Field Service Management (FSM) Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Coresystems Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.8 Fieldaware
2.8.1 Business Overview
2.8.2 Field Service Management (FSM) Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Fieldaware Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.9 Geoconcept
2.9.1 Business Overview
2.9.2 Field Service Management (FSM) Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Geoconcept Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.10 IBM
2.10.1 Business Overview
2.10.2 Field Service Management (FSM) Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 IBM Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.11 IFS
2.11.1 Business Overview
2.11.2 Field Service Management (FSM) Type and Applications
2.11.2.1 Product A
2.11.2.2 Product B
2.11.3 IFS Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.12 Infor
2.12.1 Business Overview
2.12.2 Field Service Management (FSM) Type and Applications
2.12.2.1 Product A
2.12.2.2 Product B
2.12.3 Infor Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.13 Jobber
2.13.1 Business Overview
2.13.2 Field Service Management (FSM) Type and Applications
2.13.2.1 Product A
2.13.2.2 Product B
2.13.3 Jobber Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.14 Kickserv
2.14.1 Business Overview
2.14.2 Field Service Management (FSM) Type and Applications
2.14.2.1 Product A
2.14.2.2 Product B
2.14.3 Kickserv Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.15 Microsoft
2.15.1 Business Overview
2.15.2 Field Service Management (FSM) Type and Applications
2.15.2.1 Product A
2.15.2.2 Product B
2.15.3 Microsoft Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.16 Oracle
2.16.1 Business Overview
2.16.2 Field Service Management (FSM) Type and Applications
2.16.2.1 Product A
2.16.2.2 Product B
2.16.3 Oracle Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.17 Overit
2.17.1 Business Overview
2.17.2 Field Service Management (FSM) Type and Applications
2.17.2.1 Product A
2.17.2.2 Product B
2.17.3 Overit Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.18 Praxedo
2.18.1 Business Overview
2.18.2 Field Service Management (FSM) Type and Applications
2.18.2.1 Product A
2.18.2.2 Product B
2.18.3 Praxedo Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.19 Salesforce
2.19.1 Business Overview
2.19.2 Field Service Management (FSM) Type and Applications
2.19.2.1 Product A
2.19.2.2 Product B
2.19.3 Salesforce Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
2.20 SAP
2.20.1 Business Overview
2.20.2 Field Service Management (FSM) Type and Applications
2.20.2.1 Product A
2.20.2.2 Product B
2.20.3 SAP Field Service Management (FSM) Revenue, Gross Margin and Market Share (2016-2017)
3 Global Field Service Management (FSM) Market Competition, by Players
3.1 Global Field Service Management (FSM) Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
3.2.1 Top 5 Field Service Management (FSM) Players Market Share
3.2.2 Top 10 Field Service Management (FSM) Players Market Share
3.3 Market Competition Trend
4 Global Field Service Management (FSM) Market Size by Regions
4.1 Global Field Service Management (FSM) Revenue and Market Share by Regions
4.2 North America Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
4.3 Europe Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
4.5 South America Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
5 North America Field Service Management (FSM) Revenue by Countries
5.1 North America Field Service Management (FSM) Revenue by Countries (2013-2018)
5.2 USA Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
5.3 Canada Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
5.4 Mexico Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
6 Europe Field Service Management (FSM) Revenue by Countries
6.1 Europe Field Service Management (FSM) Revenue by Countries (2013-2018)
6.2 Germany Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
6.3 UK Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
6.4 France Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
6.5 Russia Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
6.6 Italy Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
7 Asia-Pacific Field Service Management (FSM) Revenue by Countries
7.1 Asia-Pacific Field Service Management (FSM) Revenue by Countries (2013-2018)
7.2 China Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
7.3 Japan Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
7.4 Korea Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
7.5 India Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
8 South America Field Service Management (FSM) Revenue by Countries
8.1 South America Field Service Management (FSM) Revenue by Countries (2013-2018)
8.2 Brazil Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
8.3 Argentina Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
8.4 Colombia Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
9 Middle East and Africa Revenue Field Service Management (FSM) by Countries
9.1 Middle East and Africa Field Service Management (FSM) Revenue by Countries (2013-2018)
9.2 Saudi Arabia Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
9.3 UAE Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
9.4 Egypt Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
9.5 Nigeria Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
9.6 South Africa Field Service Management (FSM) Revenue and Growth Rate (2013-2018)
10 Global Field Service Management (FSM) Market Segment by Type
10.1 Global Field Service Management (FSM) Revenue and Market Share by Type (2013-2018)
10.2 Global Field Service Management (FSM) Market Forecast by Type (2018-2023)
10.3 On-premises Revenue Growth Rate (2013-2023)
10.4 Cloud Revenue Growth Rate (2013-2023)
11 Global Field Service Management (FSM) Market Segment by Application
11.1 Global Field Service Management (FSM) Revenue Market Share by Application (2013-2018)
11.2 Field Service Management (FSM) Market Forecast by Application (2018-2023)
11.3 Energy & Utilities Revenue Growth (2013-2018)
11.4 Telecom Revenue Growth (2013-2018)
11.5 Manufacturing Revenue Growth (2013-2018)
11.6 Healthcare Revenue Growth (2013-2018)
11.7 BFSI Revenue Growth (2013-2018)
11.8 Construction & Real Estate Revenue Growth (2013-2018)
11.9 Transportation & Logistics Revenue Growth (2013-2018)
11.10 Others Revenue Growth (2013-2018)
12 Global Field Service Management (FSM) Market Size Forecast (2018-2023)
12.1 Global Field Service Management (FSM) Market Size Forecast (2018-2023)
12.2 Global Field Service Management (FSM) Market Forecast by Regions (2018-2023)
12.3 North America Field Service Management (FSM) Revenue Market Forecast (2018-2023)
12.4 Europe Field Service Management (FSM) Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific Field Service Management (FSM) Revenue Market Forecast (2018-2023)
12.6 South America Field Service Management (FSM) Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa Field Service Management (FSM) Revenue Market Forecast (2018-2023)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
List of Tables and Figures
Figure Field Service Management (FSM) Picture
Table Product Specifications of Field Service Management (FSM)
Table Global Field Service Management (FSM) and Revenue (Millio