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CRM stands for Customer Relationship Management. In an organisation, CRM activities are carried out for managing customer-business interaction.
Scope of the Report:
This report studies the CRM Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the CRM Software market by product type and applications/end industries.
CRM software plays a key role in managing customer data, business information and helps to maintain an ideal client-business relationship. It also helps in automating the operations related to sales, marketing and customer support. CRM software integrates with the organisation’s CRM activities rendering them measurable in terms of effectiveness.
The global CRM Software market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of CRM Software.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
Market Segment by Companies, this report covers
Salesforce
SAP
Oracle Siebel
Microsoft Dynamics
NetSuite
IBM
Workbooks
Nimble
Insightly
Zoho
UserVoice
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Small & mid-sized Enterprises
Large Enterprises
Market Segment by Applications, can be divided into
Customer service
Distribution
Manufacturing
Marketing
Sales
Social networking
Supply chain
Vertical industries
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
Table of Contents
1 CRM Software Market Overview
1.1 Product Overview and Scope of CRM Software
1.2 Classification of CRM Software by Types
1.2.1 Global CRM Software Revenue Comparison by Types (2017-2023)
1.2.2 Global CRM Software Revenue Market Share by Types in 2017
1.2.3 Small & mid-sized Enterprises
1.2.4 Large Enterprises
1.3 Global CRM Software Market by Application
1.3.1 Global CRM Software Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 Customer service
1.3.3 Distribution
1.3.4 Manufacturing
1.3.5 Marketing
1.3.6 Sales
1.3.7 Social networking
1.3.8 Supply chain
1.3.9 Vertical industries
1.4 Global CRM Software Market by Regions
1.4.1 Global CRM Software Market Size (Million USD) Comparison by Regions (2013-2023)
1.4.1 North America (USA, Canada and Mexico) CRM Software Status and Prospect (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy) CRM Software Status and Prospect (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) CRM Software Status and Prospect (2013-2023)
1.4.4 South America (Brazil, Argentina, Colombia) CRM Software Status and Prospect (2013-2023)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) CRM Software Status and Prospect (2013-2023)
1.5 Global Market Size of CRM Software (2013-2023)
2 Manufacturers Profiles
2.1 Salesforce
2.1.1 Business Overview
2.1.2 CRM Software Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Salesforce CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.2 SAP
2.2.1 Business Overview
2.2.2 CRM Software Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 SAP CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.3 Oracle Siebel
2.3.1 Business Overview
2.3.2 CRM Software Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Oracle Siebel CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.4 Microsoft Dynamics
2.4.1 Business Overview
2.4.2 CRM Software Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Microsoft Dynamics CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.5 NetSuite
2.5.1 Business Overview
2.5.2 CRM Software Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 NetSuite CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.6 IBM
2.6.1 Business Overview
2.6.2 CRM Software Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 IBM CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.7 Workbooks
2.7.1 Business Overview
2.7.2 CRM Software Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Workbooks CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.8 Nimble
2.8.1 Business Overview
2.8.2 CRM Software Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Nimble CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.9 Insightly
2.9.1 Business Overview
2.9.2 CRM Software Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Insightly CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.10 Zoho
2.10.1 Business Overview
2.10.2 CRM Software Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 Zoho CRM Software Revenue, Gross Margin and Market Share (2016-2017)
2.11 UserVoice
2.11.1 Business Overview
2.11.2 CRM Software Type and Applications
2.11.2.1 Product A
2.11.2.2 Product B
2.11.3 UserVoice CRM Software Revenue, Gross Margin and Market Share (2016-2017)
3 Global CRM Software Market Competition, by Players
3.1 Global CRM Software Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
3.2.1 Top 5 CRM Software Players Market Share
3.2.2 Top 10 CRM Software Players Market Share
3.3 Market Competition Trend
4 Global CRM Software Market Size by Regions
4.1 Global CRM Software Revenue and Market Share by Regions
4.2 North America CRM Software Revenue and Growth Rate (2013-2018)
4.3 Europe CRM Software Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific CRM Software Revenue and Growth Rate (2013-2018)
4.5 South America CRM Software Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa CRM Software Revenue and Growth Rate (2013-2018)
5 North America CRM Software Revenue by Countries
5.1 North America CRM Software Revenue by Countries (2013-2018)
5.2 USA CRM Software Revenue and Growth Rate (2013-2018)
5.3 Canada CRM Software Revenue and Growth Rate (2013-2018)
5.4 Mexico CRM Software Revenue and Growth Rate (2013-2018)
6 Europe CRM Software Revenue by Countries
6.1 Europe CRM Software Revenue by Countries (2013-2018)
6.2 Germany CRM Software Revenue and Growth Rate (2013-2018)
6.3 UK CRM Software Revenue and Growth Rate (2013-2018)
6.4 France CRM Software Revenue and Growth Rate (2013-2018)
6.5 Russia CRM Software Revenue and Growth Rate (2013-2018)
6.6 Italy CRM Software Revenue and Growth Rate (2013-2018)
7 Asia-Pacific CRM Software Revenue by Countries
7.1 Asia-Pacific CRM Software Revenue by Countries (2013-2018)
7.2 China CRM Software Revenue and Growth Rate (2013-2018)
7.3 Japan CRM Software Revenue and Growth Rate (2013-2018)
7.4 Korea CRM Software Revenue and Growth Rate (2013-2018)
7.5 India CRM Software Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia CRM Software Revenue and Growth Rate (2013-2018)
8 South America CRM Software Revenue by Countries
8.1 South America CRM Software Revenue by Countries (2013-2018)
8.2 Brazil CRM Software Revenue and Growth Rate (2013-2018)
8.3 Argentina CRM Software Revenue and Growth Rate (2013-2018)
8.4 Colombia CRM Software Revenue and Growth Rate (2013-2018)
9 Middle East and Africa Revenue CRM Software by Countries
9.1 Middle East and Africa CRM Software Revenue by Countries (2013-2018)
9.2 Saudi Arabia CRM Software Revenue and Growth Rate (2013-2018)
9.3 UAE CRM Software Revenue and Growth Rate (2013-2018)
9.4 Egypt CRM Software Revenue and Growth Rate (2013-2018)
9.5 Nigeria CRM Software Revenue and Growth Rate (2013-2018)
9.6 South Africa CRM Software Revenue and Growth Rate (2013-2018)
10 Global CRM Software Market Segment by Type
10.1 Global CRM Software Revenue and Market Share by Type (2013-2018)
10.2 Global CRM Software Market Forecast by Type (2018-2023)
10.3 Small & mid-sized Enterprises Revenue Growth Rate (2013-2023)
10.4 Large Enterprises Revenue Growth Rate (2013-2023)
11 Global CRM Software Market Segment by Application
11.1 Global CRM Software Revenue Market Share by Application (2013-2018)
11.2 CRM Software Market Forecast by Application (2018-2023)
11.3 Customer service Revenue Growth (2013-2018)
11.4 Distribution Revenue Growth (2013-2018)
11.5 Manufacturing Revenue Growth (2013-2018)
11.6 Marketing Revenue Growth (2013-2018)
11.7 Sales Revenue Growth (2013-2018)
11.8 Social networking Revenue Growth (2013-2018)
11.9 Supply chain Revenue Growth (2013-2018)
11.10 Vertical industries Revenue Growth (2013-2018)
12 Global CRM Software Market Size Forecast (2018-2023)
12.1 Global CRM Software Market Size Forecast (2018-2023)
12.2 Global CRM Software Market Forecast by Regions (2018-2023)
12.3 North America CRM Software Revenue Market Forecast (2018-2023)
12.4 Europe CRM Software Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific CRM Software Revenue Market Forecast (2018-2023)
12.6 South America CRM Software Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa CRM Software Revenue Market Forecast (2018-2023)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
List of Tables and Figures
Figure CRM Software Picture
Table Product Specifications of CRM Software
Table Global CRM Software and Revenue (Million USD) Market Split by Product Type
Figur
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