Global CRM Application Software Market by Manufacturers, Countries, Type and Application, Forecast to 2023

  • receipt Report ID : 148309
  • calendar_today Published On: Apr, 2019
  • file_copy Pages: 132
  • list Business Services

Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

Scope of the Report:

This report studies the CRM Application Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the CRM Application Software market by product type and applications/end industries.

The BFSI segment is poised to touch a figure of about US$ 11,300 Mn in the year 2025. This signifies a CAGR of nearly 15.0% during the assessment period from 2017 till the year 2025.

The cloud segment is expected to reach a value of about US$ 34,750 Mn in the year 2025. This signifies a robust CAGR during the forecast period of 2017-2025.

The global CRM Application Software market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of CRM Application Software.

Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.

Market Segment by Companies, this report covers

Salesforce

Oracle

SAP

IBM

Microsoft

Adobe

Genesys

Nice Systems

Amdocs

SAS

Market Segment by Regions, regional analysis covers

North America (United States, Canada and Mexico)

Europe (Germany, France, UK, Russia and Italy)

Asia-Pacific (China, Japan, Korea, India and Southeast Asia)

South America (Brazil, Argentina, Colombia)

Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

Cloud

On-Premise

Market Segment by Applications, can be divided into

BFSI

Retail

IT & Telecommunication

Healthcare

Discrete Manufacturing

Government

Education

Others

Frequently Asked Questions

The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.

Market is segmented on the basis:

  • By Type
  • By Application
  • By Region
  • By Country
  • By Manufacturer

The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.

The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.

Table of Contents

1 CRM Application Software Market Overview

1.1 Product Overview and Scope of CRM Application Software

1.2 Classification of CRM Application Software by Types

1.2.1 Global CRM Application Software Revenue Comparison by Types (2017-2023)

1.2.2 Global CRM Application Software Revenue Market Share by Types in 2017

1.2.3 Cloud

1.2.4 On-Premise

1.3 Global CRM Application Software Market by Application

1.3.1 Global CRM Application Software Market Size and Market Share Comparison by Applications (2013-2023)

1.3.2 BFSI

1.3.3 Retail

1.3.4 IT & Telecommunication

1.3.5 Healthcare

1.3.6 Discrete Manufacturing

1.3.7 Government

1.3.8 Education

1.3.9 Others

1.4 Global CRM Application Software Market by Regions

1.4.1 Global CRM Application Software Market Size (Million USD) Comparison by Regions (2013-2023)

1.4.1 North America (USA, Canada and Mexico) CRM Application Software Status and Prospect (2013-2023)

1.4.2 Europe (Germany, France, UK, Russia and Italy) CRM Application Software Status and Prospect (2013-2023)

1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) CRM Application Software Status and Prospect (2013-2023)

1.4.4 South America (Brazil, Argentina, Colombia) CRM Application Software Status and Prospect (2013-2023)

1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) CRM Application Software Status and Prospect (2013-2023)

1.5 Global Market Size of CRM Application Software (2013-2023)

2 Manufacturers Profiles

2.1 Salesforce

2.1.1 Business Overview

2.1.2 CRM Application Software Type and Applications

2.1.2.1 Product A

2.1.2.2 Product B

2.1.3 Salesforce CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)

2.2 Oracle

2.2.1 Business Overview

2.2.2 CRM Application Software Type and Applications

2.2.2.1 Product A

2.2.2.2 Product B

2.2.3 Oracle CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)

2.3 SAP

2.3.1 Business Overview

2.3.2 CRM Application Software Type and Applications

2.3.2.1 Product A

2.3.2.2 Product B

2.3.3 SAP CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)

2.4 IBM

2.4.1 Business Overview

2.4.2 CRM Application Software Type and Applications

2.4.2.1 Product A

2.4.2.2 Product B

2.4.3 IBM CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)

2.5 Microsoft

2.5.1 Business Overview

2.5.2 CRM Application Software Type and Applications

2.5.2.1 Product A

2.5.2.2 Product B

2.5.3 Microsoft CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)

2.6 Adobe

2.6.1 Business Overview

2.6.2 CRM Application Software Type and Applications

2.6.2.1 Product A

2.6.2.2 Product B

2.6.3 Adobe CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)

2.7 Genesys

2.7.1 Business Overview

2.7.2 CRM Application Software Type and Applications

2.7.2.1 Product A

2.7.2.2 Product B

2.7.3 Genesys CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)

2.8 Nice Systems

2.8.1 Business Overview

2.8.2 CRM Application Software Type and Applications

2.8.2.1 Product A

2.8.2.2 Product B

2.8.3 Nice Systems CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)

2.9 Amdocs

2.9.1 Business Overview

2.9.2 CRM Application Software Type and Applications

2.9.2.1 Product A

2.9.2.2 Product B

2.9.3 Amdocs CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)

2.10 SAS

2.10.1 Business Overview

2.10.2 CRM Application Software Type and Applications

2.10.2.1 Product A

2.10.2.2 Product B

2.10.3 SAS CRM Application Software Revenue, Gross Margin and Market Share (2016-2017)

3 Global CRM Application Software Market Competition, by Players

3.1 Global CRM Application Software Revenue and Share by Players (2013-2018)

3.2 Market Concentration Rate

3.2.1 Top 5 CRM Application Software Players Market Share

3.2.2 Top 10 CRM Application Software Players Market Share

3.3 Market Competition Trend

4 Global CRM Application Software Market Size by Regions

4.1 Global CRM Application Software Revenue and Market Share by Regions

4.2 North America CRM Application Software Revenue and Growth Rate (2013-2018)

4.3 Europe CRM Application Software Revenue and Growth Rate (2013-2018)

4.4 Asia-Pacific CRM Application Software Revenue and Growth Rate (2013-2018)

4.5 South America CRM Application Software Revenue and Growth Rate (2013-2018)

4.6 Middle East and Africa CRM Application Software Revenue and Growth Rate (2013-2018)

5 North America CRM Application Software Revenue by Countries

5.1 North America CRM Application Software Revenue by Countries (2013-2018)

5.2 USA CRM Application Software Revenue and Growth Rate (2013-2018)

5.3 Canada CRM Application Software Revenue and Growth Rate (2013-2018)

5.4 Mexico CRM Application Software Revenue and Growth Rate (2013-2018)

6 Europe CRM Application Software Revenue by Countries

6.1 Europe CRM Application Software Revenue by Countries (2013-2018)

6.2 Germany CRM Application Software Revenue and Growth Rate (2013-2018)

6.3 UK CRM Application Software Revenue and Growth Rate (2013-2018)

6.4 France CRM Application Software Revenue and Growth Rate (2013-2018)

6.5 Russia CRM Application Software Revenue and Growth Rate (2013-2018)

6.6 Italy CRM Application Software Revenue and Growth Rate (2013-2018)

7 Asia-Pacific CRM Application Software Revenue by Countries

7.1 Asia-Pacific CRM Application Software Revenue by Countries (2013-2018)

7.2 China CRM Application Software Revenue and Growth Rate (2013-2018)

7.3 Japan CRM Application Software Revenue and Growth Rate (2013-2018)

7.4 Korea CRM Application Software Revenue and Growth Rate (2013-2018)

7.5 India CRM Application Software Revenue and Growth Rate (2013-2018)

7.6 Southeast Asia CRM Application Software Revenue and Growth Rate (2013-2018)

8 South America CRM Application Software Revenue by Countries

8.1 South America CRM Application Software Revenue by Countries (2013-2018)

8.2 Brazil CRM Application Software Revenue and Growth Rate (2013-2018)

8.3 Argentina CRM Application Software Revenue and Growth Rate (2013-2018)

8.4 Colombia CRM Application Software Revenue and Growth Rate (2013-2018)

9 Middle East and Africa Revenue CRM Application Software by Countries

9.1 Middle East and Africa CRM Application Software Revenue by Countries (2013-2018)

9.2 Saudi Arabia CRM Application Software Revenue and Growth Rate (2013-2018)

9.3 UAE CRM Application Software Revenue and Growth Rate (2013-2018)

9.4 Egypt CRM Application Software Revenue and Growth Rate (2013-2018)

9.5 Nigeria CRM Application Software Revenue and Growth Rate (2013-2018)

9.6 South Africa CRM Application Software Revenue and Growth Rate (2013-2018)

10 Global CRM Application Software Market Segment by Type

10.1 Global CRM Application Software Revenue and Market Share by Type (2013-2018)

10.2 Global CRM Application Software Market Forecast by Type (2018-2023)

10.3 Cloud Revenue Growth Rate (2013-2023)

10.4 On-Premise Revenue Growth Rate (2013-2023)

11 Global CRM Application Software Market Segment by Application

11.1 Global CRM Application Software Revenue Market Share by Application (2013-2018)

11.2 CRM Application Software Market Forecast by Application (2018-2023)

11.3 BFSI Revenue Growth (2013-2018)

11.4 Retail Revenue Growth (2013-2018)

11.5 IT & Telecommunication Revenue Growth (2013-2018)

11.6 Healthcare Revenue Growth (2013-2018)

11.7 Discrete Manufacturing Revenue Growth (2013-2018)

11.8 Government Revenue Growth (2013-2018)

11.9 Education Revenue Growth (2013-2018)

11.10 Others Revenue Growth (2013-2018)

12 Global CRM Application Software Market Size Forecast (2018-2023)

12.1 Global CRM Application Software Market Size Forecast (2018-2023)

12.2 Global CRM Application Software Market Forecast by Regions (2018-2023)

12.3 North America CRM Application Software Revenue Market Forecast (2018-2023)

12.4 Europe CRM Application Software Revenue Market Forecast (2018-2023)

12.5 Asia-Pacific CRM Application Software Revenue Market Forecast (2018-2023)

12.6 South America CRM Application Software Revenue Market Forecast (2018-2023)

12.7 Middle East and Africa CRM Application Software Revenue Market Forecast (2018-2023)

13 Research Findings and Conclusion

14 Appendix

14.1 Methodology

14.2 Data Source

List of Tables and Figures

Figure CRM Application Software Picture

Table Product Specifications of CRM Application Software

Table Global CRM Application Software and Revenue (Million USD) Market Spli

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