Global CRM and Customer Experience Management (CEM) Software Market Growth (Status and Outlook) 2021-2026

  • receipt Report ID : 271365
  • calendar_today Published On: Apr, 2021
  • file_copy Pages: 138
  • list Business Services

According to this latest study, the 2021 growth of CRM and Customer Experience Management (CEM) Software will have significant change from previous year. By the most conservative estimates of global CRM and Customer Experience Management (CEM) Software market size (most likely outcome) will be a year-over-year revenue growth rate of XX% in 2021, from US$ xx million in 2020. Over the next five years the CRM and Customer Experience Management (CEM) Software market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2026.

This report presents a comprehensive overview, market shares, and growth opportunities of CRM and Customer Experience Management (CEM) Software market by product type, application, key players and key regions and countries.

Segmentation by type: breakdown data from 2016 to 2021 in Section 2.3; and forecast to 2026 in section 10.7.

Cloud-Based

On-Premises

Segmentation by application: breakdown data from 2016 to 2021, in Section 2.4; and forecast to 2026 in section 10.8.

Large Enterprises(1000+ Users)

Medium-Sized Enterprise(499-1000 Users)

Small Enterprises(1-499 Users)

This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.

Americas

United States

Canada

Mexico

Brazil

APAC

China

Japan

Korea

Southeast Asia

India

Australia

Europe

Germany

France

UK

Italy

Russia

Middle East & Africa

Egypt

South Africa

Israel

Turkey

GCC Countries

The report also presents the market competition landscape and a corresponding detailed analysis of the major players in the market. The key players covered in this report: Breakdown data in in Chapter 3.

Accenture

BearingPoint

Capgemini

Cognizant

Deloitte

EY

HCL Technologies

IBM iX

Infosys

NTT DATA

Publicis.Sapient

PwC

Salesforce Success Cloud

Tata Consultancy Services

Tech Mahindra

Virtusa

Wipro

Frequently Asked Questions

The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.

Market is segmented on the basis:

  • By Type
  • By Application
  • By Region
  • By Country
  • By Manufacturer

The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.

The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.

1 Scope of the Report

1.1 Market Introduction

1.2 Years Considered

1.3 Research Objectives

1.4 Market Research Methodology

1.5 Research Process and Data Source

1.6 Economic Indicators

1.7 Currency Considered

2 Executive Summary

2.1 World Market Overview

2.1.1 Global CRM and Customer Experience Management (CEM) Software Market Size 2016-2026

2.1.2 CRM and Customer Experience Management (CEM) Software Market Size CAGR by Region 2020 VS 2021 VS 2026

2.2 CRM and Customer Experience Management (CEM) Software Segment by Type

2.2.1 Cloud-Based

2.2.2 Cloud-Based

2.3 CRM and Customer Experience Management (CEM) Software Market Size by Type

2.3.1 Global CRM and Customer Experience Management (CEM) Software Market Size CAGR by Type

2.3.2 Global CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type (2016-2021)

2.4 CRM and Customer Experience Management (CEM) Software Segment by Application

2.4.1 Large Enterprises(1000+ Users)

2.4.2 Medium-Sized Enterprise(499-1000 Users)

2.4.3 Small Enterprises(1-499 Users)

2.5 CRM and Customer Experience Management (CEM) Software Market Size by Application

2.5.1 Global CRM and Customer Experience Management (CEM) Software Market Size CAGR by Application

2.5.2 Global CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application (2016-2021)

3 CRM and Customer Experience Management (CEM) Software Market Size by Players

3.1 CRM and Customer Experience Management (CEM) Software Market Size Market Share by Players

3.1.1 Global CRM and Customer Experience Management (CEM) Software Revenue by Players (2019-2021E)

3.1.2 Global CRM and Customer Experience Management (CEM) Software Revenue Market Share by Players (2019-2021E)

3.2 Global CRM and Customer Experience Management (CEM) Software Key Players Head office and Products Offered

3.3 Market Concentration Rate Analysis

3.3.1 Competition Landscape Analysis

3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2019-2021E)

3.4 New Products and Potential Entrants

3.5 Mergers & Acquisitions, Expansion

4 CRM and Customer Experience Management (CEM) Software by Regions

4.1 CRM and Customer Experience Management (CEM) Software Market Size by Regions (2016-2021)

4.2 Americas CRM and Customer Experience Management (CEM) Software Market Size Growth (2016-2021)

4.3 APAC CRM and Customer Experience Management (CEM) Software Market Size Growth (2016-2021)

4.4 Europe CRM and Customer Experience Management (CEM) Software Market Size Growth (2016-2021)

4.5 Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size Growth (2016-2021)

5 Americas

5.1 Americas CRM and Customer Experience Management (CEM) Software Market Size by Country (2016-2021)

5.2 Americas CRM and Customer Experience Management (CEM) Software Market Size by Type (2016-2021)

5.3 Americas CRM and Customer Experience Management (CEM) Software Market Size by Application (2016-2021)

5.4 United States

5.5 Canada

5.6 Mexico

5.7 Brazil

6 APAC

6.1 APAC CRM and Customer Experience Management (CEM) Software Market Size by Region (2016-2021)

6.2 APAC CRM and Customer Experience Management (CEM) Software Market Size by Type (2016-2021)

6.3 APAC CRM and Customer Experience Management (CEM) Software Market Size by Application (2016-2021)

6.4 China

6.5 Japan

6.6 Korea

6.7 Southeast Asia

6.8 India

6.9 Australia

7 Europe

7.1 Europe CRM and Customer Experience Management (CEM) Software by Country (2016-2021)

7.2 Europe CRM and Customer Experience Management (CEM) Software Market Size by Type (2016-2021)

7.3 Europe CRM and Customer Experience Management (CEM) Software Market Size by Application (2016-2021)

7.4 Germany

7.5 France

7.6 UK

7.7 Italy

7.8 Russia

8 Middle East & Africa

8.1 Middle East & Africa CRM and Customer Experience Management (CEM) Software by Region (2016-2021)

8.2 Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size by Type (2016-2021)

8.3 Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size by Application (2016-2021)

8.4 Egypt

8.5 South Africa

8.6 Israel

8.7 Turkey

8.8 GCC Countries

9 Market Drivers, Challenges and Trends

9.1 Market Drivers and Impact

9.1.1 Growing Demand from Key Regions

9.1.2 Growing Demand from Key Applications and Potential Industries

9.2 Market Challenges and Impact

9.3 Market Trends

10 Global CRM and Customer Experience Management (CEM) Software Market Forecast

10.1 Global CRM and Customer Experience Management (CEM) Software Forecast by Regions (2021-2026)

10.1.1 Global CRM and Customer Experience Management (CEM) Software Forecast by Regions (2021-2026)

10.1.2 Americas CRM and Customer Experience Management (CEM) Software Forecast

10.1.3 APAC CRM and Customer Experience Management (CEM) Software Forecast

10.1.4 Europe CRM and Customer Experience Management (CEM) Software Forecast

10.1.5 Middle East & Africa CRM and Customer Experience Management (CEM) Software Forecast

10.2 Americas CRM and Customer Experience Management (CEM) Software Forecast by Countries (2021-2026)

10.2.1 United States CRM and Customer Experience Management (CEM) Software Market Forecast

10.2.2 Canada CRM and Customer Experience Management (CEM) Software Market Forecast

10.2.3 Mexico CRM and Customer Experience Management (CEM) Software Market Forecast

10.2.4 Brazil CRM and Customer Experience Management (CEM) Software Market Forecast

10.3 APAC CRM and Customer Experience Management (CEM) Software Forecast by Region (2021-2026)

10.3.1 China CRM and Customer Experience Management (CEM) Software Market Forecast

10.3.2 Japan CRM and Customer Experience Management (CEM) Software Market Forecast

10.3.3 Korea CRM and Customer Experience Management (CEM) Software Market Forecast

10.3.4 Southeast Asia CRM and Customer Experience Management (CEM) Software Market Forecast

10.3.5 India CRM and Customer Experience Management (CEM) Software Market Forecast

10.3.6 Australia CRM and Customer Experience Management (CEM) Software Market Forecast

10.4 Europe CRM and Customer Experience Management (CEM) Software Forecast by Country (2021-2026)

10.4.1 Germany CRM and Customer Experience Management (CEM) Software Market Forecast

10.4.2 France CRM and Customer Experience Management (CEM) Software Market Forecast

10.4.3 UK CRM and Customer Experience Management (CEM) Software Market Forecast

10.4.4 Italy CRM and Customer Experience Management (CEM) Software Market Forecast

10.4.5 Russia CRM and Customer Experience Management (CEM) Software Market Forecast

10.5 Middle East & Africa CRM and Customer Experience Management (CEM) Software Forecast by Region (2021-2026)

10.5.1 Egypt CRM and Customer Experience Management (CEM) Software Market Forecast

10.5.2 South Africa CRM and Customer Experience Management (CEM) Software Market Forecast

10.5.3 Israel CRM and Customer Experience Management (CEM) Software Market Forecast

10.5.4 Turkey CRM and Customer Experience Management (CEM) Software Market Forecast

10.5.5 GCC Countries CRM and Customer Experience Management (CEM) Software Market Forecast

10.6 Global CRM and Customer Experience Management (CEM) Software Forecast by Type (2021-2026)

10.8 Global CRM and Customer Experience Management (CEM) Software Forecast by Application (2021-2026)

11 Key Players Analysis

11.1 Accenture

11.1.1 Accenture Company Information

11.1.2 Accenture CRM and Customer Experience Management (CEM) Software Product Offered

11.1.3 Accenture CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2019-2021)

11.1.4 Accenture Main Business Overview

11.1.5 Accenture Latest Developments

11.2 BearingPoint

11.2.1 BearingPoint Company Information

11.2.2 BearingPoint CRM and Customer Experience Management (CEM) Software Product Offered

11.2.3 BearingPoint CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2019-2021)

11.2.4 BearingPoint Main Business Overview

11.2.5 BearingPoint Latest Developments

11.3 Capgemini

11.3.1 Capgemini Company Information

11.3.2 Capgemini CRM and Customer Experience Management (CEM) Software Product Offered

11.3.3 Capgemini CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2019-2021)

11.3.4 Capgemini Main Business Overview

11.3.5 Capgemini Latest Developments

11.4 Cognizant

11.4.1 Cognizant Company Information

11.4.2 Cognizant CRM and Customer Experience Management (CEM) Software Product Offered

11.4.3 Cognizant CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2019-2021)

11.4.4 Cognizant Main Business Overview

11.4.5 Cognizant Latest Developments

11.5 Deloitte

11.5.1 Deloitte Company Information

11.5.2 Deloitte CRM and Customer Experience Management (CEM) Software Product Offered

11.5.3 Deloitte CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2019-2021)

11.5.4 Deloitte Main Business Overview

11.5.5 Deloitte Latest Developments

11.6 EY

11.6.1 EY Company Information

11.6.2 EY CRM and Customer Experience Management (CEM) Software Product Offered

11.6.3 EY CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2019-2021)

11.6.4 EY Main Business Overview

11.6.5 EY Latest Developments

11.7 HCL Technologies

11.7.1 HCL Technologies Company Information

11.7.2 HCL Technologies CRM and Customer Experience Management (CEM) Software Product Offered

11.7.3 HCL Technologies CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2019-2021)

11.7.4 HCL Technologies Main Business Overview

11.7.5 HCL Technologies Latest Developments

11.8 IBM iX

11.8.1 IBM iX Company Information

11.8.2 IBM iX CRM and Customer Experience Management (CEM) Software Product Offered

11.8.3 IBM iX CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2019-2021)

11.8.4 IBM iX Main Business Overview

11.8.5 IBM iX Latest Developments

11.9 Infosys

11.9.1 Infosys Company Information

11.9.2 Infosys CRM and Customer Experience Management (CEM) Software Product Offered

11.9.3 Infosys CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2019-2021)

11.9.4 Infosys Main Business Overview

11.9.5 Infosys Latest Developments

11.10 NTT DATA

11.10.1 NTT DATA Company Information

11.10.2 NTT DATA CRM and Customer Experience Management (CEM) Software Product Offered

11.10.3 NTT DATA CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2019-2021)

11.10.4 NTT DATA Main Business Overview

11.10.5 NTT DATA Latest Developments

11. Publicis.Sapient

11.11.1 Publicis.Sapient Company Information

11.11.2 Publicis.Sapient CRM and Customer Experience Management (CEM) Software Product Offered

11.11.3 Publicis.Sapient CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2019-2021)

11.11.4 Publicis.Sapient Main Business Overview

11.11.5 Publicis.Sapient Latest Developments

11.12 PwC

11.12.1 PwC Company Information

11.12.2 PwC CRM and Customer Experience Management (CEM) Software Product Offered

11.12.3 PwC CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2019-2021)

11.12.4 PwC Main Business Overview

11.12.5 PwC Latest Developments

11.13 Salesforce Success Cloud

11.13.1 Salesforce Success Cloud Company Information

11.13.2 Salesforce Success Cloud CRM and Customer Experience Management (CEM) Software Product Offered

11.13.3 Salesforce Success Cloud CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2019-2021)

11.13.4 Salesforce Success Cloud Main Business Overview

11.13.5 Salesforce Success Cloud Latest Developments

11.14 Tata Consultancy Services

11.14.1 Tata Consultancy Services Company Information

11.14.2 Tata Consultancy Services CRM and Customer Experience Management (CEM) Software Product Offered

11.14.3 Tata Consultancy Services CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2019-2021)

11.14.4 Tata Consultancy Services Main Business Overview

11.14.5 Tata Consultancy Services Latest Developments

11.15 Tech Mahindra

11.15.1 Tech Mahindra Company Information

11.15.2 Tech Mahindra CRM and Customer Experience Management (CEM) Software Product Offered

11.15.3 Tech Mahindra CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2019-2021)

11.15.4 Tech Mahindra Main Business Overview

11.15.5 Tech Mahindra Latest Developments

11.16 Virtusa

11.16.1 Virtusa Company Information

11.16.2 Virtusa CRM and Customer Experience Management (CEM) Software Product Offered

11.16.3 Virtusa CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2019-2021)

11.16.4 Virtusa Main Business Overview

11.16.5 Virtusa Latest Developments

11.17 Wipro

11.17.1 Wipro Company Information

11.17.2 Wipro CRM and Customer Experience Management (CEM) Software Product Offered

11.17.3 Wipro CRM and Customer Experience Management (CEM) Software Revenue, Gross Margin and Market Share (2019-2021)

11.17.4 Wipro Main Business Overview

11.17.5 Wipro Latest Developments

12 Research Findings and Conclusion

List of Tables

Table 1. CRM and Customer Experience Management (CEM) Software Market Size CAGR by Region (2020-2026) & ($ Millions)

Table 2. Major Players of Cloud-Based

Table 3. Major Players of On-Premises

Table 4. CRM and Customer Experience Management (CEM) Software Market Size CAGR by Type (2020-2026) & ($ Millions)

Table 5. Global CRM and Customer Experience Management (CEM) Software Market Size by Type (2016-2021) & ($ Millions)

Table 6. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type (2016-2021)

Table 7. CRM and Customer Experience Management (CEM) Software Market Size CAGR by Application (2016-2021) & ($ Millions)

Table 8. Global CRM and Customer Experience Management (CEM) Software Market Size by Application (2016-2021) & ($ Millions)

Table 9. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application (2016-2021)

Table 10. Global CRM and Customer Experience Management (CEM) Software Revenue by Players (2019-2021E) & ($ Millions)

Table 11. Global CRM and Customer Experience Management (CEM) Software Revenue Market Share by Players (2019-2021E)

Table 12. CRM and Customer Experience Management (CEM) Software Key Players Head office and Products Offered

Table 13. CRM and Customer Experience Management (CEM) Software Concentration Ratio (CR3, CR5 and CR10) & (2019-2021E)

Table 14. New Products and Potential Entrants

Table 15. Mergers & Acquisitions, Expansion

Table 16. Global CRM and Customer Experience Management (CEM) Software Market Size by Regions 2016-2021 & ($ Millions)

Table 17. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share by Regions 2016-2021

Table 18. Americas CRM and Customer Experience Management (CEM) Software Market Size by Country (2016-2021) & ($ Millions)

Table 19. Americas CRM and Customer Experience Management (CEM) Software Market Size Market Share by Country (2016-2021)

Table 20. Americas CRM and Customer Experience Management (CEM) Software Market Size by Type (2016-2021) & ($ Millions)

Table 21. Americas CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type (2016-2021)

Table 22. Americas CRM and Customer Experience Management (CEM) Software Market Size by Application (2016-2021) & ($ Millions)

Table 23. Americas CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application (2016-2021)

Table 24. APAC CRM and Customer Experience Management (CEM) Software Market Size by Region (2016-2021) & ($ Millions)

Table 25. APAC CRM and Customer Experience Management (CEM) Software Market Size Market Share by Region (2016-2021)

Table 26. APAC CRM and Customer Experience Management (CEM) Software Market Size by Type (2016-2021) & ($ Millions)

Table 27. APAC CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type (2016-2021)

Table 28. APAC CRM and Customer Experience Management (CEM) Software Market Size by Application (2016-2021) & ($ Millions)

Table 29. APAC CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application (2016-2021)

Table 30. Europe CRM and Customer Experience Management (CEM) Software Market Size by Country (2016-2021) & ($ Millions)

Table 31. Europe CRM and Customer Experience Management (CEM) Software Market Size Market Share by Country (2016-2021)

Table 32. Europe CRM and Customer Experience Management (CEM) Software Market Size by Type (2016-2021) & ($ Millions)

Table 33. Europe CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type (2016-2021)

Table 34. Europe CRM and Customer Experience Management (CEM) Software Market Size by Application (2016-2021) & ($ Millions)

Table 35. Europe CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application (2016-2021)

Table 36. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size by Region (2016-2021) & ($ Millions)

Table 37. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size Market Share by Region (2016-2021)

Table 38. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size by Type (2016-2021) & ($ Millions)

Table 39. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type (2016-2021)

Table 40. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size by Application (2016-2021) & ($ Millions)

Table 41. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application (2016-2021)

Table 42. Key and Potential Regions of CRM and Customer Experience Management (CEM) Software

Table 43. Key Application and Potential Industries of CRM and Customer Experience Management (CEM) Software

Table 44. Key Challenges of CRM and Customer Experience Management (CEM) Software

Table 45. Key Trends of CRM and Customer Experience Management (CEM) Software

Table 46. Global CRM and Customer Experience Management (CEM) Software Market Size Forecast by Regions (2021-2026) & ($ Millions)

Table 47. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share Forecast by Regions (2021-2026)

Table 48. Global CRM and Customer Experience Management (CEM) Software Market Size Forecast by Type (2021-2026) & ($ Millions)

Table 49. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share Forecast by Type (2021-2026)

Table 50. Global CRM and Customer Experience Management (CEM) Software Market Size Forecast by Application (2021-2026) & ($ Millions)

Table 51. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share Forecast by Application (2021-2026)

Table 52. Accenture Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors

Table 53. Accenture CRM and Customer Experience Management (CEM) Software Product Offered

Table 54. Accenture CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2019-2021E)

Table 55. Accenture Main Business

Table 56. Accenture Latest Developments

Table 57. BearingPoint Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors

Table 58. BearingPoint CRM and Customer Experience Management (CEM) Software Product Offered

Table 59. BearingPoint Main Business

Table 60. BearingPoint CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2019-2021E)

Table 61. BearingPoint Latest Developments

Table 62. Capgemini Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors

Table 63. Capgemini CRM and Customer Experience Management (CEM) Software Product Offered

Table 64. Capgemini Main Business

Table 65. Capgemini CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2019-2021E)

Table 66. Capgemini Latest Developments

Table 67. Cognizant Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors

Table 68. Cognizant CRM and Customer Experience Management (CEM) Software Product Offered

Table 69. Cognizant Main Business

Table 70. Cognizant CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2019-2021E)

Table 71. Cognizant Latest Developments

Table 72. Deloitte Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors

Table 73. Deloitte CRM and Customer Experience Management (CEM) Software Product Offered

Table 74. Deloitte Main Business

Table 75. Deloitte CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2019-2021E)

Table 76. Deloitte Latest Developments

Table 77. EY Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors

Table 78. EY CRM and Customer Experience Management (CEM) Software Product Offered

Table 79. EY Main Business

Table 80. EY CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2019-2021E)

Table 81. EY Latest Developments

Table 82. HCL Technologies Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors

Table 83. HCL Technologies CRM and Customer Experience Management (CEM) Software Product Offered

Table 84. HCL Technologies Main Business

Table 85. HCL Technologies CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2019-2021E)

Table 86. HCL Technologies Latest Developments

Table 87. IBM iX Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors

Table 88. IBM iX CRM and Customer Experience Management (CEM) Software Product Offered

Table 89. IBM iX Main Business

Table 90. IBM iX CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2019-2021E)

Table 91. IBM iX Latest Developments

Table 92. Infosys Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors

Table 93. Infosys CRM and Customer Experience Management (CEM) Software Product Offered

Table 94. Infosys Main Business

Table 95. Infosys CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2019-2021E)

Table 96. Infosys Latest Developments

Table 97. NTT DATA Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors

Table 98. NTT DATA CRM and Customer Experience Management (CEM) Software Product Offered

Table 99. NTT DATA Main Business

Table 100. NTT DATA CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2019-2021E)

Table 101. NTT DATA Latest Developments

Table 102. Publicis.Sapient Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors

Table 103. Publicis.Sapient CRM and Customer Experience Management (CEM) Software Product Offered

Table 104. Publicis.Sapient CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2019-2021E)

Table 105. Publicis.Sapient Main Business

Table 106. Publicis.Sapient Latest Developments

Table 107. PwC Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors

Table 108. PwC CRM and Customer Experience Management (CEM) Software Product Offered

Table 109. PwC Main Business

Table 110. PwC CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2019-2021E)

Table 111. PwC Latest Developments

Table 112. Salesforce Success Cloud Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors

Table 113. Salesforce Success Cloud CRM and Customer Experience Management (CEM) Software Product Offered

Table 114. Salesforce Success Cloud Main Business

Table 115. Salesforce Success Cloud CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2019-2021E)

Table 116. Salesforce Success Cloud Latest Developments

Table 117. Tata Consultancy Services Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors

Table 118. Tata Consultancy Services CRM and Customer Experience Management (CEM) Software Product Offered

Table 119. Tata Consultancy Services Main Business

Table 120. Tata Consultancy Services CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2019-2021E)

Table 121. Tata Consultancy Services Latest Developments

Table 122. Tech Mahindra Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors

Table 123. Tech Mahindra CRM and Customer Experience Management (CEM) Software Product Offered

Table 124. Tech Mahindra Main Business

Table 125. Tech Mahindra CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2019-2021E)

Table 126. Tech Mahindra Latest Developments

Table 127. Virtusa Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors

Table 128. Virtusa CRM and Customer Experience Management (CEM) Software Product Offered

Table 129. Virtusa Main Business

Table 130. Virtusa CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2019-2021E)

Table 131. Virtusa Latest Developments

Table 132. Wipro Details, Company Type, CRM and Customer Experience Management (CEM) Software Area Served and Its Competitors

Table 133. Wipro CRM and Customer Experience Management (CEM) Software Product Offered

Table 134. Wipro Main Business

Table 135. Wipro CRM and Customer Experience Management (CEM) Software Revenue ($ million), Gross Margin and Market Share (2019-2021E)

Table 136. Wipro Latest Developments

List of Figures

Figure 1. CRM and Customer Experience Management (CEM) Software Report Years Considered

Figure 2. Research Objectives

Figure 3. Research Methodology

Figure 4. Research Process and Data Source

Figure 5. Global CRM and Customer Experience Management (CEM) Software Market Size Growth Rate 2016-2026 ($ Millions)

Figure 6. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type in 2020

Figure 7. CRM and Customer Experience Management (CEM) Software in Large Enterprises(1000+ Users)

Figure 8. Global CRM and Customer Experience Management (CEM) Software Market: Large Enterprises(1000+ Users) (2016-2021) & ($ Millions)

Figure 9. CRM and Customer Experience Management (CEM) Software in Medium-Sized Enterprise(499-1000 Users)

Figure 10. Global CRM and Customer Experience Management (CEM) Software Market: Medium-Sized Enterprise(499-1000 Users) (2016-2021) & ($ Millions)

Figure 11. CRM and Customer Experience Management (CEM) Software in Small Enterprises(1-499 Users)

Figure 12. Global CRM and Customer Experience Management (CEM) Software Market: Small Enterprises(1-499 Users) (2016-2021) & ($ Millions)

Figure 13. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application in 2020

Figure 14. Global CRM and Customer Experience Management (CEM) Software Revenue Market Share by Player in 2020

Figure 15. Global CRM and Customer Experience Management (CEM) Software Market Size Market Share by Regions (2016-2021)

Figure 16. Americas CRM and Customer Experience Management (CEM) Software Market Size 2016-2021 ($ Millions)

Figure 17. APAC CRM and Customer Experience Management (CEM) Software Market Size 2016-2021 ($ Millions)

Figure 18. Europe CRM and Customer Experience Management (CEM) Software Market Size 2016-2021 ($ Millions)

Figure 19. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size 2016-2021 ($ Millions)

Figure 20. Americas CRM and Customer Experience Management (CEM) Software Market Size Market Share by Country in 2020

Figure 21. Americas CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type in 2020

Figure 22. Americas CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application in 2020

Figure 23. United States CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 24. Canada CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 25. Mexico CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 26. APAC CRM and Customer Experience Management (CEM) Software Market Size Market Share by Regions in 2020

Figure 27. APAC CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type in 2020

Figure 28. APAC CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application in 2020

Figure 29. China CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 30. Japan CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 31. Korea CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 32. Southeast Asia CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 33. India CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 34. Australia CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 35. Europe CRM and Customer Experience Management (CEM) Software Market Size Market Share by Country in 2020

Figure 36. Europe CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type in 2020

Figure 37. Europe CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application in 2020

Figure 38. Germany CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 39. France CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 40. UK CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 41. Italy CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 42. Russia CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 43. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size Market Share by Region in 2020

Figure 44. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size Market Share by Type in 2020

Figure 45. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size Market Share by Application in 2020

Figure 46. Egypt CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 47. South Africa CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 48. Israel CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 49. Turkey CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 50. GCC Country CRM and Customer Experience Management (CEM) Software Market Size Growth 2016-2021 ($ Millions)

Figure 51. Americas CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 52. APAC CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 53. Europe CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 54. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 55. United States CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 56. Canada CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 57. Mexico CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 58. Brazil CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 59. China CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 60. Japan CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 61. Korea CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 62. Southeast Asia CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 63. India CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 64. Australia CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 65. Germany CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 66. France CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 67. UK CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 68. Italy CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 69. Russia CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 70. Spain CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 71. Egypt CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 72. South Africa CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 73. Israel CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 74. Turkey CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

Figure 75. GCC Country CRM and Customer Experience Management (CEM) Software Market Size 2021-2026 ($ Millions)

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