- call +1-201-465-4211
- email sales@mrinsights.biz
Scope of the Report:
This report studies the CRM Analytics market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the CRM Analytics market by product type and applications/end industries.
The CRM analytics solutions help the company to analyses the marketing, sales and service performance. Thus, it is a smart analysis of the customer information across the organization to enhance the ROI by reducing the operation cost. IT provides 360-degree view of real-time insights to the entire organizations in order help them to know about its customer and have fact-based actions.
This analytics solution enables the organizations to identify opportunities to cross-sell, up-sell, and improve customer satisfaction. Thus, the CRM analytics solution offers easy access to the information over the analytical dashboard which sorts thousands of data points to have right information’s about its customers.
The global CRM Analytics market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of 12.3% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of CRM Analytics.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
Market Segment by Companies, this report covers
Oracle Corporation
SAP SE
International Business Machines Corporation
Microsoft Corporation
SAS Institute, Inc.
Accenture PLC
Infor
Teradata
Angoss Software Corporation
Salesforce
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Sales Analytics
Customer Analytics
Contact Center Analytics
Marketing Analytics
Web & Social Media Analytics
Market Segment by Applications, can be divided into
Large Enterprises
Small and Medium Businesses
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
Table of Contents
1 CRM Analytics Market Overview
1.1 Product Overview and Scope of CRM Analytics
1.2 Classification of CRM Analytics by Types
1.2.1 Global CRM Analytics Revenue Comparison by Types (2017-2023)
1.2.2 Global CRM Analytics Revenue Market Share by Types in 2017
1.2.3 Sales Analytics
1.2.4 Customer Analytics
1.2.5 Contact Center Analytics
1.2.6 Marketing Analytics
1.2.7 Web & Social Media Analytics
1.3 Global CRM Analytics Market by Application
1.3.1 Global CRM Analytics Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 Large Enterprises
1.3.3 Small and Medium Businesses
1.4 Global CRM Analytics Market by Regions
1.4.1 Global CRM Analytics Market Size (Million USD) Comparison by Regions (2013-2023)
1.4.1 North America (USA, Canada and Mexico) CRM Analytics Status and Prospect (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy) CRM Analytics Status and Prospect (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) CRM Analytics Status and Prospect (2013-2023)
1.4.4 South America (Brazil, Argentina, Colombia) CRM Analytics Status and Prospect (2013-2023)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) CRM Analytics Status and Prospect (2013-2023)
1.5 Global Market Size of CRM Analytics (2013-2023)
2 Manufacturers Profiles
2.1 Oracle Corporation
2.1.1 Business Overview
2.1.2 CRM Analytics Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Oracle Corporation CRM Analytics Revenue, Gross Margin and Market Share (2016-2017)
2.2 SAP SE
2.2.1 Business Overview
2.2.2 CRM Analytics Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 SAP SE CRM Analytics Revenue, Gross Margin and Market Share (2016-2017)
2.3 International Business Machines Corporation
2.3.1 Business Overview
2.3.2 CRM Analytics Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 International Business Machines Corporation CRM Analytics Revenue, Gross Margin and Market Share (2016-2017)
2.4 Microsoft Corporation
2.4.1 Business Overview
2.4.2 CRM Analytics Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Microsoft Corporation CRM Analytics Revenue, Gross Margin and Market Share (2016-2017)
2.5 SAS Institute, Inc.
2.5.1 Business Overview
2.5.2 CRM Analytics Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 SAS Institute, Inc. CRM Analytics Revenue, Gross Margin and Market Share (2016-2017)
2.6 Accenture PLC
2.6.1 Business Overview
2.6.2 CRM Analytics Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 Accenture PLC CRM Analytics Revenue, Gross Margin and Market Share (2016-2017)
2.7 Infor
2.7.1 Business Overview
2.7.2 CRM Analytics Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Infor CRM Analytics Revenue, Gross Margin and Market Share (2016-2017)
2.8 Teradata
2.8.1 Business Overview
2.8.2 CRM Analytics Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Teradata CRM Analytics Revenue, Gross Margin and Market Share (2016-2017)
2.9 Angoss Software Corporation
2.9.1 Business Overview
2.9.2 CRM Analytics Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Angoss Software Corporation CRM Analytics Revenue, Gross Margin and Market Share (2016-2017)
2.10 Salesforce
2.10.1 Business Overview
2.10.2 CRM Analytics Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 Salesforce CRM Analytics Revenue, Gross Margin and Market Share (2016-2017)
3 Global CRM Analytics Market Competition, by Players
3.1 Global CRM Analytics Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
3.2.1 Top 5 CRM Analytics Players Market Share
3.2.2 Top 10 CRM Analytics Players Market Share
3.3 Market Competition Trend
4 Global CRM Analytics Market Size by Regions
4.1 Global CRM Analytics Revenue and Market Share by Regions
4.2 North America CRM Analytics Revenue and Growth Rate (2013-2018)
4.3 Europe CRM Analytics Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific CRM Analytics Revenue and Growth Rate (2013-2018)
4.5 South America CRM Analytics Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa CRM Analytics Revenue and Growth Rate (2013-2018)
5 North America CRM Analytics Revenue by Countries
5.1 North America CRM Analytics Revenue by Countries (2013-2018)
5.2 USA CRM Analytics Revenue and Growth Rate (2013-2018)
5.3 Canada CRM Analytics Revenue and Growth Rate (2013-2018)
5.4 Mexico CRM Analytics Revenue and Growth Rate (2013-2018)
6 Europe CRM Analytics Revenue by Countries
6.1 Europe CRM Analytics Revenue by Countries (2013-2018)
6.2 Germany CRM Analytics Revenue and Growth Rate (2013-2018)
6.3 UK CRM Analytics Revenue and Growth Rate (2013-2018)
6.4 France CRM Analytics Revenue and Growth Rate (2013-2018)
6.5 Russia CRM Analytics Revenue and Growth Rate (2013-2018)
6.6 Italy CRM Analytics Revenue and Growth Rate (2013-2018)
7 Asia-Pacific CRM Analytics Revenue by Countries
7.1 Asia-Pacific CRM Analytics Revenue by Countries (2013-2018)
7.2 China CRM Analytics Revenue and Growth Rate (2013-2018)
7.3 Japan CRM Analytics Revenue and Growth Rate (2013-2018)
7.4 Korea CRM Analytics Revenue and Growth Rate (2013-2018)
7.5 India CRM Analytics Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia CRM Analytics Revenue and Growth Rate (2013-2018)
8 South America CRM Analytics Revenue by Countries
8.1 South America CRM Analytics Revenue by Countries (2013-2018)
8.2 Brazil CRM Analytics Revenue and Growth Rate (2013-2018)
8.3 Argentina CRM Analytics Revenue and Growth Rate (2013-2018)
8.4 Colombia CRM Analytics Revenue and Growth Rate (2013-2018)
9 Middle East and Africa Revenue CRM Analytics by Countries
9.1 Middle East and Africa CRM Analytics Revenue by Countries (2013-2018)
9.2 Saudi Arabia CRM Analytics Revenue and Growth Rate (2013-2018)
9.3 UAE CRM Analytics Revenue and Growth Rate (2013-2018)
9.4 Egypt CRM Analytics Revenue and Growth Rate (2013-2018)
9.5 Nigeria CRM Analytics Revenue and Growth Rate (2013-2018)
9.6 South Africa CRM Analytics Revenue and Growth Rate (2013-2018)
10 Global CRM Analytics Market Segment by Type
10.1 Global CRM Analytics Revenue and Market Share by Type (2013-2018)
10.2 Global CRM Analytics Market Forecast by Type (2018-2023)
10.3 Sales Analytics Revenue Growth Rate (2013-2023)
10.4 Customer Analytics Revenue Growth Rate (2013-2023)
10.5 Contact Center Analytics Revenue Growth Rate (2013-2023)
10.6 Marketing Analytics Revenue Growth Rate (2013-2023)
10.7 Web & Social Media Analytics Revenue Growth Rate (2013-2023)
11 Global CRM Analytics Market Segment by Application
11.1 Global CRM Analytics Revenue Market Share by Application (2013-2018)
11.2 CRM Analytics Market Forecast by Application (2018-2023)
11.3 Large Enterprises Revenue Growth (2013-2018)
11.4 Small and Medium Businesses Revenue Growth (2013-2018)
12 Global CRM Analytics Market Size Forecast (2018-2023)
12.1 Global CRM Analytics Market Size Forecast (2018-2023)
12.2 Global CRM Analytics Market Forecast by Regions (2018-2023)
12.3 North America CRM Analytics Revenue Market Forecast (2018-2023)
12.4 Europe CRM Analytics Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific CRM Analytics Revenue Market Forecast (2018-2023)
12.6 South America CRM Analytics Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa CRM Analytics Revenue Market Forecast (2018-2023)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
List of Tables and Figures
Figure CRM Analytics Picture
Table Product Specifications of CRM Analytics
Table Global CRM Analytics and Revenue (Million USD) Market Split by Product Type
Fi
ProactiveWe manage our resources 24/7 to identify issues and address them before they become problems
Quality & ReliabilityWe are committed to providing reliable and highly accurate data with an excellent quality control system
Global Outreach6 Major regions and 40+ countries level analysis accomplished
Competitive PricingOur pricing strategy is highly competitive in the market, without compensating on the quality and the timeline of project delivery
