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Technological improvements are providing opportunities to enhance productivity and improve customer experiences by managing inventories and other field related operations. Field service management (FSM) solutions make efficient use of a company's historical data and offer the necessary trends and patterns to improve customer services. FSM services extend superior customer services into the field and provide operational efficiency even in complex organizations. Cloud-based field service management solutions provide timely updates and have reporting features that allow field service officials to work efficiently. Increased adoption of cloud and SaaS in FSM is contributing significantly to the growth of the cloud field service management market. In addition, demand for highly automated solutions are creating opportunities for the growth of cloud field service management. Various business organizations are determining the value that FSM software can bring to the organization for its employees, shareholders, and customers. Cloud based FSM ensures all the information is processed seamlessly and increases the efficiency of businesses by improving collaborations.
Scope of the Report:
This report studies the Cloud Field Service Management market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Cloud Field Service Management market by product type and applications/end industries.
Strict regulations concerning the Federal Information Security Management Act (FISMA), and Payment Card Industry Data Security Standard (PCI-DSS) and others are limiting the market growth. Moreover, integration of the existing systems with cloud field service management solutions is a major challenge. Lack of awareness about cloud field service management solutions is also anticipated to restrain the market growth during the forecast period.
The global Cloud Field Service Management market is valued at 910 million USD in 2017 and is expected to reach 2370 million USD by the end of 2023, growing at a CAGR of 17.3% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Cloud Field Service Management.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
Market Segment by Companies, this report covers
Industrial and Financial Systems AB
Servicenow, Inc.
Salesforce.Com, Inc.
SAP SE
Oracle Corporation
International Business Machines Corporation
Servicepower Technologies PLC
Clicksoftware Technologies Ltd.
Servicemax, Inc.
Acumatica, Inc.
Microsoft Corporation
Astea International Inc.
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Public Cloud
Private Cloud
Hybrid Cloud
Market Segment by Applications, can be divided into
Large Enterprises
Small and Medium-sized Enterprises (SMEs)
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
Table of Contents
1 Cloud Field Service Management Market Overview
1.1 Product Overview and Scope of Cloud Field Service Management
1.2 Classification of Cloud Field Service Management by Types
1.2.1 Global Cloud Field Service Management Revenue Comparison by Types (2017-2023)
1.2.2 Global Cloud Field Service Management Revenue Market Share by Types in 2017
1.2.3 Public Cloud
1.2.4 Private Cloud
1.2.5 Hybrid Cloud
1.3 Global Cloud Field Service Management Market by Application
1.3.1 Global Cloud Field Service Management Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 Large Enterprises
1.3.3 Small and Medium-sized Enterprises (SMEs)
1.4 Global Cloud Field Service Management Market by Regions
1.4.1 Global Cloud Field Service Management Market Size (Million USD) Comparison by Regions (2013-2023)
1.4.1 North America (USA, Canada and Mexico) Cloud Field Service Management Status and Prospect (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Cloud Field Service Management Status and Prospect (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Cloud Field Service Management Status and Prospect (2013-2023)
1.4.4 South America (Brazil, Argentina, Colombia) Cloud Field Service Management Status and Prospect (2013-2023)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Cloud Field Service Management Status and Prospect (2013-2023)
1.5 Global Market Size of Cloud Field Service Management (2013-2023)
2 Manufacturers Profiles
2.1 Industrial and Financial Systems AB
2.1.1 Business Overview
2.1.2 Cloud Field Service Management Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Industrial and Financial Systems AB Cloud Field Service Management Revenue, Gross Margin and Market Share (2016-2017)
2.2 Servicenow, Inc.
2.2.1 Business Overview
2.2.2 Cloud Field Service Management Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Servicenow, Inc. Cloud Field Service Management Revenue, Gross Margin and Market Share (2016-2017)
2.3 Salesforce.Com, Inc.
2.3.1 Business Overview
2.3.2 Cloud Field Service Management Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Salesforce.Com, Inc. Cloud Field Service Management Revenue, Gross Margin and Market Share (2016-2017)
2.4 SAP SE
2.4.1 Business Overview
2.4.2 Cloud Field Service Management Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 SAP SE Cloud Field Service Management Revenue, Gross Margin and Market Share (2016-2017)
2.5 Oracle Corporation
2.5.1 Business Overview
2.5.2 Cloud Field Service Management Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 Oracle Corporation Cloud Field Service Management Revenue, Gross Margin and Market Share (2016-2017)
2.6 International Business Machines Corporation
2.6.1 Business Overview
2.6.2 Cloud Field Service Management Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 International Business Machines Corporation Cloud Field Service Management Revenue, Gross Margin and Market Share (2016-2017)
2.7 Servicepower Technologies PLC
2.7.1 Business Overview
2.7.2 Cloud Field Service Management Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Servicepower Technologies PLC Cloud Field Service Management Revenue, Gross Margin and Market Share (2016-2017)
2.8 Clicksoftware Technologies Ltd.
2.8.1 Business Overview
2.8.2 Cloud Field Service Management Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Clicksoftware Technologies Ltd. Cloud Field Service Management Revenue, Gross Margin and Market Share (2016-2017)
2.9 Servicemax, Inc.
2.9.1 Business Overview
2.9.2 Cloud Field Service Management Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Servicemax, Inc. Cloud Field Service Management Revenue, Gross Margin and Market Share (2016-2017)
2.10 Acumatica, Inc.
2.10.1 Business Overview
2.10.2 Cloud Field Service Management Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 Acumatica, Inc. Cloud Field Service Management Revenue, Gross Margin and Market Share (2016-2017)
2.11 Microsoft Corporation
2.11.1 Business Overview
2.11.2 Cloud Field Service Management Type and Applications
2.11.2.1 Product A
2.11.2.2 Product B
2.11.3 Microsoft Corporation Cloud Field Service Management Revenue, Gross Margin and Market Share (2016-2017)
2.12 Astea International Inc.
2.12.1 Business Overview
2.12.2 Cloud Field Service Management Type and Applications
2.12.2.1 Product A
2.12.2.2 Product B
2.12.3 Astea International Inc. Cloud Field Service Management Revenue, Gross Margin and Market Share (2016-2017)
3 Global Cloud Field Service Management Market Competition, by Players
3.1 Global Cloud Field Service Management Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
3.2.1 Top 5 Cloud Field Service Management Players Market Share
3.2.2 Top 10 Cloud Field Service Management Players Market Share
3.3 Market Competition Trend
4 Global Cloud Field Service Management Market Size by Regions
4.1 Global Cloud Field Service Management Revenue and Market Share by Regions
4.2 North America Cloud Field Service Management Revenue and Growth Rate (2013-2018)
4.3 Europe Cloud Field Service Management Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific Cloud Field Service Management Revenue and Growth Rate (2013-2018)
4.5 South America Cloud Field Service Management Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa Cloud Field Service Management Revenue and Growth Rate (2013-2018)
5 North America Cloud Field Service Management Revenue by Countries
5.1 North America Cloud Field Service Management Revenue by Countries (2013-2018)
5.2 USA Cloud Field Service Management Revenue and Growth Rate (2013-2018)
5.3 Canada Cloud Field Service Management Revenue and Growth Rate (2013-2018)
5.4 Mexico Cloud Field Service Management Revenue and Growth Rate (2013-2018)
6 Europe Cloud Field Service Management Revenue by Countries
6.1 Europe Cloud Field Service Management Revenue by Countries (2013-2018)
6.2 Germany Cloud Field Service Management Revenue and Growth Rate (2013-2018)
6.3 UK Cloud Field Service Management Revenue and Growth Rate (2013-2018)
6.4 France Cloud Field Service Management Revenue and Growth Rate (2013-2018)
6.5 Russia Cloud Field Service Management Revenue and Growth Rate (2013-2018)
6.6 Italy Cloud Field Service Management Revenue and Growth Rate (2013-2018)
7 Asia-Pacific Cloud Field Service Management Revenue by Countries
7.1 Asia-Pacific Cloud Field Service Management Revenue by Countries (2013-2018)
7.2 China Cloud Field Service Management Revenue and Growth Rate (2013-2018)
7.3 Japan Cloud Field Service Management Revenue and Growth Rate (2013-2018)
7.4 Korea Cloud Field Service Management Revenue and Growth Rate (2013-2018)
7.5 India Cloud Field Service Management Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia Cloud Field Service Management Revenue and Growth Rate (2013-2018)
8 South America Cloud Field Service Management Revenue by Countries
8.1 South America Cloud Field Service Management Revenue by Countries (2013-2018)
8.2 Brazil Cloud Field Service Management Revenue and Growth Rate (2013-2018)
8.3 Argentina Cloud Field Service Management Revenue and Growth Rate (2013-2018)
8.4 Colombia Cloud Field Service Management Revenue and Growth Rate (2013-2018)
9 Middle East and Africa Revenue Cloud Field Service Management by Countries
9.1 Middle East and Africa Cloud Field Service Management Revenue by Countries (2013-2018)
9.2 Saudi Arabia Cloud Field Service Management Revenue and Growth Rate (2013-2018)
9.3 UAE Cloud Field Service Management Revenue and Growth Rate (2013-2018)
9.4 Egypt Cloud Field Service Management Revenue and Growth Rate (2013-2018)
9.5 Nigeria Cloud Field Service Management Revenue and Growth Rate (2013-2018)
9.6 South Africa Cloud Field Service Management Revenue and Growth Rate (2013-2018)
10 Global Cloud Field Service Management Market Segment by Type
10.1 Global Cloud Field Service Management Revenue and Market Share by Type (2013-2018)
10.2 Global Cloud Field Service Management Market Forecast by Type (2018-2023)
10.3 Public Cloud Revenue Growth Rate (2013-2023)
10.4 Private Cloud Revenue Growth Rate (2013-2023)
10.5 Hybrid Cloud Revenue Growth Rate (2013-2023)
11 Global Cloud Field Service Management Market Segment by Application
11.1 Global Cloud Field Service Management Revenue Market Share by Application (2013-2018)
11.2 Cloud Field Service Management Market Forecast by Application (2018-2023)
11.3 Large Enterprises Revenue Growth (2013-2018)
11.4 Small and Medium-sized Enterprises (SMEs) Revenue Growth (2013-2018)
12 Global Cloud Field Service Management Market Size Forecast (2018-2023)
12.1 Global Cloud Field Service Management Market Size Forecast (2018-2023)
12.2 Global Cloud Field Service Management Market Forecast by Regions (2018-2023)
12.3 North America Cloud Field Service Management Revenue Market Forecast (2018-2023)
12.4 Europe Cloud Field Service Management Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific Cloud Field Service Management Revenue Market Forecast (2018-2023)
12.6 South America Cloud Field Service Management Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa Cloud Field Service Management Revenue Market Forecast (2018-2023)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
List of Tables and Figures
Figure Cloud Field Service Management Picture
Table Product Specifications of Cloud Field Service Management
Table Global Cloud Field Service Management and Revenue (Millio
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