Global Cloud-based BPO Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2024

  • receipt Report ID : 155704
  • calendar_today Published On: Apr, 2019
  • file_copy Pages: 138
  • list Business Services

The Cloud BPO offers various types of services for different sectors such as human resource, e-commerce, finance and accounting, customer care, sales & marketing and others.

Scope of the Report:

This report studies the Cloud-based BPO market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Cloud-based BPO market by product type and applications/end industries.

High adoption of cloud computing in different regions is providing significant opportunities for the providers of cloud BPO services to increase the market share in the regions. 

The global Cloud-based BPO market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Cloud-based BPO.

Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.

Market Segment by Companies, this report covers

Firstsource Solutions

WNS

Infosys

HCL Technologies

Genpact

Capgemini

Atos

Tata Consultancy Services

DXC Technology

Sungard

Accenture

ADP

IBM

Oracle

SAP

Xerox

HPE

Market Segment by Regions, regional analysis covers

North America (United States, Canada and Mexico)

Europe (Germany, France, UK, Russia and Italy)

Asia-Pacific (China, Japan, Korea, India and Southeast Asia)

South America (Brazil, Argentina, Colombia)

Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

Human Resource

E-Commerce

Finance And Accounting

Customer Care

Sales & Marketing

Others

Market Segment by Applications, can be divided into

BFSI

Telecom & IT

Healthcare

Automotive

Manufacturing

Food And Beverage

Power & Energy

Consumer Electronics

Others

Frequently Asked Questions

The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.

Market is segmented on the basis:

  • By Type
  • By Application
  • By Region
  • By Country
  • By Manufacturer

The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.

The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.

Table of Contents

1 Cloud-based BPO Market Overview

1.1 Product Overview and Scope of Cloud-based BPO

1.2 Classification of Cloud-based BPO by Types

1.2.1 Global Cloud-based BPO Revenue Comparison by Types (2017-2023)

1.2.2 Global Cloud-based BPO Revenue Market Share by Types in 2017

1.2.3 Human Resource

1.2.4 E-Commerce

1.2.5 Finance And Accounting

1.2.6 Customer Care

1.2.7 Sales & Marketing

1.2.8 Others

1.3 Global Cloud-based BPO Market by Application

1.3.1 Global Cloud-based BPO Market Size and Market Share Comparison by Applications (2013-2023)

1.3.2 BFSI

1.3.3 Telecom & IT

1.3.4 Healthcare

1.3.5 Automotive

1.3.6 Manufacturing

1.3.7 Food And Beverage

1.3.8 Power & Energy

1.3.9 Consumer Electronics

1.3.10 Others

1.4 Global Cloud-based BPO Market by Regions

1.4.1 Global Cloud-based BPO Market Size (Million USD) Comparison by Regions (2013-2023)

1.4.1 North America (USA, Canada and Mexico) Cloud-based BPO Status and Prospect (2013-2023)

1.4.2 Europe (Germany, France, UK, Russia and Italy) Cloud-based BPO Status and Prospect (2013-2023)

1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Cloud-based BPO Status and Prospect (2013-2023)

1.4.4 South America (Brazil, Argentina, Colombia) Cloud-based BPO Status and Prospect (2013-2023)

1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Cloud-based BPO Status and Prospect (2013-2023)

1.5 Global Market Size of Cloud-based BPO (2013-2023)

2 Manufacturers Profiles

2.1 Firstsource Solutions

2.1.1 Business Overview

2.1.2 Cloud-based BPO Type and Applications

2.1.2.1 Product A

2.1.2.2 Product B

2.1.3 Firstsource Solutions Cloud-based BPO Revenue, Gross Margin and Market Share (2016-2017)

2.2 WNS

2.2.1 Business Overview

2.2.2 Cloud-based BPO Type and Applications

2.2.2.1 Product A

2.2.2.2 Product B

2.2.3 WNS Cloud-based BPO Revenue, Gross Margin and Market Share (2016-2017)

2.3 Infosys

2.3.1 Business Overview

2.3.2 Cloud-based BPO Type and Applications

2.3.2.1 Product A

2.3.2.2 Product B

2.3.3 Infosys Cloud-based BPO Revenue, Gross Margin and Market Share (2016-2017)

2.4 HCL Technologies

2.4.1 Business Overview

2.4.2 Cloud-based BPO Type and Applications

2.4.2.1 Product A

2.4.2.2 Product B

2.4.3 HCL Technologies Cloud-based BPO Revenue, Gross Margin and Market Share (2016-2017)

2.5 Genpact

2.5.1 Business Overview

2.5.2 Cloud-based BPO Type and Applications

2.5.2.1 Product A

2.5.2.2 Product B

2.5.3 Genpact Cloud-based BPO Revenue, Gross Margin and Market Share (2016-2017)

2.6 Capgemini

2.6.1 Business Overview

2.6.2 Cloud-based BPO Type and Applications

2.6.2.1 Product A

2.6.2.2 Product B

2.6.3 Capgemini Cloud-based BPO Revenue, Gross Margin and Market Share (2016-2017)

2.7 Atos

2.7.1 Business Overview

2.7.2 Cloud-based BPO Type and Applications

2.7.2.1 Product A

2.7.2.2 Product B

2.7.3 Atos Cloud-based BPO Revenue, Gross Margin and Market Share (2016-2017)

2.8 Tata Consultancy Services

2.8.1 Business Overview

2.8.2 Cloud-based BPO Type and Applications

2.8.2.1 Product A

2.8.2.2 Product B

2.8.3 Tata Consultancy Services Cloud-based BPO Revenue, Gross Margin and Market Share (2016-2017)

2.9 DXC Technology

2.9.1 Business Overview

2.9.2 Cloud-based BPO Type and Applications

2.9.2.1 Product A

2.9.2.2 Product B

2.9.3 DXC Technology Cloud-based BPO Revenue, Gross Margin and Market Share (2016-2017)

2.10 Sungard

2.10.1 Business Overview

2.10.2 Cloud-based BPO Type and Applications

2.10.2.1 Product A

2.10.2.2 Product B

2.10.3 Sungard Cloud-based BPO Revenue, Gross Margin and Market Share (2016-2017)

2.11 Accenture

2.11.1 Business Overview

2.11.2 Cloud-based BPO Type and Applications

2.11.2.1 Product A

2.11.2.2 Product B

2.11.3 Accenture Cloud-based BPO Revenue, Gross Margin and Market Share (2016-2017)

2.12 ADP

2.12.1 Business Overview

2.12.2 Cloud-based BPO Type and Applications

2.12.2.1 Product A

2.12.2.2 Product B

2.12.3 ADP Cloud-based BPO Revenue, Gross Margin and Market Share (2016-2017)

2.13 IBM

2.13.1 Business Overview

2.13.2 Cloud-based BPO Type and Applications

2.13.2.1 Product A

2.13.2.2 Product B

2.13.3 IBM Cloud-based BPO Revenue, Gross Margin and Market Share (2016-2017)

2.14 Oracle

2.14.1 Business Overview

2.14.2 Cloud-based BPO Type and Applications

2.14.2.1 Product A

2.14.2.2 Product B

2.14.3 Oracle Cloud-based BPO Revenue, Gross Margin and Market Share (2016-2017)

2.15 SAP

2.15.1 Business Overview

2.15.2 Cloud-based BPO Type and Applications

2.15.2.1 Product A

2.15.2.2 Product B

2.15.3 SAP Cloud-based BPO Revenue, Gross Margin and Market Share (2016-2017)

2.16 Xerox

2.16.1 Business Overview

2.16.2 Cloud-based BPO Type and Applications

2.16.2.1 Product A

2.16.2.2 Product B

2.16.3 Xerox Cloud-based BPO Revenue, Gross Margin and Market Share (2016-2017)

2.17 HPE

2.17.1 Business Overview

2.17.2 Cloud-based BPO Type and Applications

2.17.2.1 Product A

2.17.2.2 Product B

2.17.3 HPE Cloud-based BPO Revenue, Gross Margin and Market Share (2016-2017)

3 Global Cloud-based BPO Market Competition, by Players

3.1 Global Cloud-based BPO Revenue and Share by Players (2013-2018)

3.2 Market Concentration Rate

3.2.1 Top 5 Cloud-based BPO Players Market Share

3.2.2 Top 10 Cloud-based BPO Players Market Share

3.3 Market Competition Trend

4 Global Cloud-based BPO Market Size by Regions

4.1 Global Cloud-based BPO Revenue and Market Share by Regions

4.2 North America Cloud-based BPO Revenue and Growth Rate (2013-2018)

4.3 Europe Cloud-based BPO Revenue and Growth Rate (2013-2018)

4.4 Asia-Pacific Cloud-based BPO Revenue and Growth Rate (2013-2018)

4.5 South America Cloud-based BPO Revenue and Growth Rate (2013-2018)

4.6 Middle East and Africa Cloud-based BPO Revenue and Growth Rate (2013-2018)

5 North America Cloud-based BPO Revenue by Countries

5.1 North America Cloud-based BPO Revenue by Countries (2013-2018)

5.2 USA Cloud-based BPO Revenue and Growth Rate (2013-2018)

5.3 Canada Cloud-based BPO Revenue and Growth Rate (2013-2018)

5.4 Mexico Cloud-based BPO Revenue and Growth Rate (2013-2018)

6 Europe Cloud-based BPO Revenue by Countries

6.1 Europe Cloud-based BPO Revenue by Countries (2013-2018)

6.2 Germany Cloud-based BPO Revenue and Growth Rate (2013-2018)

6.3 UK Cloud-based BPO Revenue and Growth Rate (2013-2018)

6.4 France Cloud-based BPO Revenue and Growth Rate (2013-2018)

6.5 Russia Cloud-based BPO Revenue and Growth Rate (2013-2018)

6.6 Italy Cloud-based BPO Revenue and Growth Rate (2013-2018)

7 Asia-Pacific Cloud-based BPO Revenue by Countries

7.1 Asia-Pacific Cloud-based BPO Revenue by Countries (2013-2018)

7.2 China Cloud-based BPO Revenue and Growth Rate (2013-2018)

7.3 Japan Cloud-based BPO Revenue and Growth Rate (2013-2018)

7.4 Korea Cloud-based BPO Revenue and Growth Rate (2013-2018)

7.5 India Cloud-based BPO Revenue and Growth Rate (2013-2018)

7.6 Southeast Asia Cloud-based BPO Revenue and Growth Rate (2013-2018)

8 South America Cloud-based BPO Revenue by Countries

8.1 South America Cloud-based BPO Revenue by Countries (2013-2018)

8.2 Brazil Cloud-based BPO Revenue and Growth Rate (2013-2018)

8.3 Argentina Cloud-based BPO Revenue and Growth Rate (2013-2018)

8.4 Colombia Cloud-based BPO Revenue and Growth Rate (2013-2018)

9 Middle East and Africa Revenue Cloud-based BPO by Countries

9.1 Middle East and Africa Cloud-based BPO Revenue by Countries (2013-2018)

9.2 Saudi Arabia Cloud-based BPO Revenue and Growth Rate (2013-2018)

9.3 UAE Cloud-based BPO Revenue and Growth Rate (2013-2018)

9.4 Egypt Cloud-based BPO Revenue and Growth Rate (2013-2018)

9.5 Nigeria Cloud-based BPO Revenue and Growth Rate (2013-2018)

9.6 South Africa Cloud-based BPO Revenue and Growth Rate (2013-2018)

10 Global Cloud-based BPO Market Segment by Type

10.1 Global Cloud-based BPO Revenue and Market Share by Type (2013-2018)

10.2 Global Cloud-based BPO Market Forecast by Type (2018-2023)

10.3 Human Resource Revenue Growth Rate (2013-2023)

10.4 E-Commerce Revenue Growth Rate (2013-2023)

10.5 Finance And Accounting Revenue Growth Rate (2013-2023)

10.6 Customer Care Revenue Growth Rate (2013-2023)

10.7 Sales & Marketing Revenue Growth Rate (2013-2023)

10.8 Others Revenue Growth Rate (2013-2023)

11 Global Cloud-based BPO Market Segment by Application

11.1 Global Cloud-based BPO Revenue Market Share by Application (2013-2018)

11.2 Cloud-based BPO Market Forecast by Application (2018-2023)

11.3 BFSI Revenue Growth (2013-2018)

11.4 Telecom & IT Revenue Growth (2013-2018)

11.5 Healthcare Revenue Growth (2013-2018)

11.6 Automotive Revenue Growth (2013-2018)

11.7 Manufacturing Revenue Growth (2013-2018)

11.8 Food And Beverage Revenue Growth (2013-2018)

11.9 Power & Energy Revenue Growth (2013-2018)

11.10 Consumer Electronics Revenue Growth (2013-2018)

11.11 Others Revenue Growth (2013-2018)

12 Global Cloud-based BPO Market Size Forecast (2018-2023)

12.1 Global Cloud-based BPO Market Size Forecast (2018-2023)

12.2 Global Cloud-based BPO Market Forecast by Regions (2018-2023)

12.3 North America Cloud-based BPO Revenue Market Forecast (2018-2023)

12.4 Europe Cloud-based BPO Revenue Market Forecast (2018-2023)

12.5 Asia-Pacific Cloud-based BPO Revenue Market Forecast (2018-2023)

12.6 South America Cloud-based BPO Revenue Market Forecast (2018-2023)

12.7 Middle East and Africa Cloud-based BPO Revenue Market Forecast (2018-2023)

13 Research Findings and Conclusion

14 Appendix

14.1 Methodology

14.2 Data Source

List of Tables and Figures

Figure Cloud-based BPO Picture

Table Product Specifications of Cloud-based BPO

Table Global Cloud-based BPO and Revenue (Million USD) Market Split by Product Type

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