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A chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods.
Scope of the Report:
This report studies the Chatbots market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Chatbots market by product type and applications/end industries.
The major drivers for upsurge in demand for chatbot software and services include increasing penetration of websites and mobile applications, proliferating demand of intelligent customer engagement, strong need to understand consumer behavior, and adoption of cloud-based technology
The global Chatbots market is valued at 840 million USD in 2017 and is expected to reach 5310 million USD by the end of 2023, growing at a CAGR of 36.1% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Chatbots.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
Market Segment by Companies, this report covers
Artificial Solutions
IBM Watson
Naunce Communications
eGain Coporation
Creative Virtual
Next IT Corp.
CX Company
Speaktoit
Customer
Codebaby
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Software
Services
Market Segment by Applications, can be divided into
Websites
Contact Centers
Social Media
Mobile Platform
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
Table of Contents
1 Chatbots Market Overview
1.1 Product Overview and Scope of Chatbots
1.2 Classification of Chatbots by Types
1.2.1 Global Chatbots Revenue Comparison by Types (2017-2023)
1.2.2 Global Chatbots Revenue Market Share by Types in 2017
1.2.3 Software
1.2.4 Services
1.3 Global Chatbots Market by Application
1.3.1 Global Chatbots Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 Websites
1.3.3 Contact Centers
1.3.4 Social Media
1.3.5 Mobile Platform
1.4 Global Chatbots Market by Regions
1.4.1 Global Chatbots Market Size (Million USD) Comparison by Regions (2013-2023)
1.4.1 North America (USA, Canada and Mexico) Chatbots Status and Prospect (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Chatbots Status and Prospect (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Chatbots Status and Prospect (2013-2023)
1.4.4 South America (Brazil, Argentina, Colombia) Chatbots Status and Prospect (2013-2023)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Chatbots Status and Prospect (2013-2023)
1.5 Global Market Size of Chatbots (2013-2023)
2 Manufacturers Profiles
2.1 Artificial Solutions
2.1.1 Business Overview
2.1.2 Chatbots Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Artificial Solutions Chatbots Revenue, Gross Margin and Market Share (2016-2017)
2.2 IBM Watson
2.2.1 Business Overview
2.2.2 Chatbots Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 IBM Watson Chatbots Revenue, Gross Margin and Market Share (2016-2017)
2.3 Naunce Communications
2.3.1 Business Overview
2.3.2 Chatbots Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Naunce Communications Chatbots Revenue, Gross Margin and Market Share (2016-2017)
2.4 eGain Coporation
2.4.1 Business Overview
2.4.2 Chatbots Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 eGain Coporation Chatbots Revenue, Gross Margin and Market Share (2016-2017)
2.5 Creative Virtual
2.5.1 Business Overview
2.5.2 Chatbots Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 Creative Virtual Chatbots Revenue, Gross Margin and Market Share (2016-2017)
2.6 Next IT Corp.
2.6.1 Business Overview
2.6.2 Chatbots Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 Next IT Corp. Chatbots Revenue, Gross Margin and Market Share (2016-2017)
2.7 CX Company
2.7.1 Business Overview
2.7.2 Chatbots Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 CX Company Chatbots Revenue, Gross Margin and Market Share (2016-2017)
2.8 Speaktoit
2.8.1 Business Overview
2.8.2 Chatbots Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Speaktoit Chatbots Revenue, Gross Margin and Market Share (2016-2017)
2.9 Customer
2.9.1 Business Overview
2.9.2 Chatbots Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Customer Chatbots Revenue, Gross Margin and Market Share (2016-2017)
2.10 Codebaby
2.10.1 Business Overview
2.10.2 Chatbots Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 Codebaby Chatbots Revenue, Gross Margin and Market Share (2016-2017)
3 Global Chatbots Market Competition, by Players
3.1 Global Chatbots Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
3.2.1 Top 5 Chatbots Players Market Share
3.2.2 Top 10 Chatbots Players Market Share
3.3 Market Competition Trend
4 Global Chatbots Market Size by Regions
4.1 Global Chatbots Revenue and Market Share by Regions
4.2 North America Chatbots Revenue and Growth Rate (2013-2018)
4.3 Europe Chatbots Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific Chatbots Revenue and Growth Rate (2013-2018)
4.5 South America Chatbots Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa Chatbots Revenue and Growth Rate (2013-2018)
5 North America Chatbots Revenue by Countries
5.1 North America Chatbots Revenue by Countries (2013-2018)
5.2 USA Chatbots Revenue and Growth Rate (2013-2018)
5.3 Canada Chatbots Revenue and Growth Rate (2013-2018)
5.4 Mexico Chatbots Revenue and Growth Rate (2013-2018)
6 Europe Chatbots Revenue by Countries
6.1 Europe Chatbots Revenue by Countries (2013-2018)
6.2 Germany Chatbots Revenue and Growth Rate (2013-2018)
6.3 UK Chatbots Revenue and Growth Rate (2013-2018)
6.4 France Chatbots Revenue and Growth Rate (2013-2018)
6.5 Russia Chatbots Revenue and Growth Rate (2013-2018)
6.6 Italy Chatbots Revenue and Growth Rate (2013-2018)
7 Asia-Pacific Chatbots Revenue by Countries
7.1 Asia-Pacific Chatbots Revenue by Countries (2013-2018)
7.2 China Chatbots Revenue and Growth Rate (2013-2018)
7.3 Japan Chatbots Revenue and Growth Rate (2013-2018)
7.4 Korea Chatbots Revenue and Growth Rate (2013-2018)
7.5 India Chatbots Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia Chatbots Revenue and Growth Rate (2013-2018)
8 South America Chatbots Revenue by Countries
8.1 South America Chatbots Revenue by Countries (2013-2018)
8.2 Brazil Chatbots Revenue and Growth Rate (2013-2018)
8.3 Argentina Chatbots Revenue and Growth Rate (2013-2018)
8.4 Colombia Chatbots Revenue and Growth Rate (2013-2018)
9 Middle East and Africa Revenue Chatbots by Countries
9.1 Middle East and Africa Chatbots Revenue by Countries (2013-2018)
9.2 Saudi Arabia Chatbots Revenue and Growth Rate (2013-2018)
9.3 UAE Chatbots Revenue and Growth Rate (2013-2018)
9.4 Egypt Chatbots Revenue and Growth Rate (2013-2018)
9.5 Nigeria Chatbots Revenue and Growth Rate (2013-2018)
9.6 South Africa Chatbots Revenue and Growth Rate (2013-2018)
10 Global Chatbots Market Segment by Type
10.1 Global Chatbots Revenue and Market Share by Type (2013-2018)
10.2 Global Chatbots Market Forecast by Type (2018-2023)
10.3 Software Revenue Growth Rate (2013-2023)
10.4 Services Revenue Growth Rate (2013-2023)
11 Global Chatbots Market Segment by Application
11.1 Global Chatbots Revenue Market Share by Application (2013-2018)
11.2 Chatbots Market Forecast by Application (2018-2023)
11.3 Websites Revenue Growth (2013-2018)
11.4 Contact Centers Revenue Growth (2013-2018)
11.5 Social Media Revenue Growth (2013-2018)
11.6 Mobile Platform Revenue Growth (2013-2018)
12 Global Chatbots Market Size Forecast (2018-2023)
12.1 Global Chatbots Market Size Forecast (2018-2023)
12.2 Global Chatbots Market Forecast by Regions (2018-2023)
12.3 North America Chatbots Revenue Market Forecast (2018-2023)
12.4 Europe Chatbots Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific Chatbots Revenue Market Forecast (2018-2023)
12.6 South America Chatbots Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa Chatbots Revenue Market Forecast (2018-2023)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
List of Tables and Figures
Figure Chatbots Picture
Table Product Specifications of Chatbots
Table Global Chatbots and Revenue (Million USD) Market Split by Product Type
Figure Global Cha
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