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Call centers are utilized by companies for inbound and/or outbound telephone calls and usually offer customer service or technical support to customers with complaints, inquiries, or technical issues. Other call centers include telemarketing, market research, and soliciting for charitable donations.
Scope of the Report:
This report studies the Call Centers market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Call Centers market by product type and applications/end industries.
According to a lot of market researches being conducted, it is clear that the Global Call Center markets are surging like never before. Since the time of the internet and smart devices, the major boom in the market is evident as every segment of the Global Call Center Industry is growing at a rapid pace with the marketing expanding both in value and volume over the last decade and is expected to continue this trend into the future decade as well.
The global Call Centers market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Call Centers.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
Market Segment by Companies, this report covers
Teleperformance
Convergys (Stream)
Sykes Enterprises Inc.
Transcom, Atento
Arvato
West Corporation
Acticall (Sitel)
TeleTech Holdings Inc.
Comdata Group
Serco
Concentrix
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Cloud
On-premises
Market Segment by Applications, can be divided into
Banking, Financial Services, and Insurance (BFSI)
Healthcare
Government
Retail
Others
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
Table of Contents
1 Call Centers Market Overview
1.1 Product Overview and Scope of Call Centers
1.2 Classification of Call Centers by Types
1.2.1 Global Call Centers Revenue Comparison by Types (2017-2023)
1.2.2 Global Call Centers Revenue Market Share by Types in 2017
1.2.3 Cloud
1.2.4 On-premises
1.3 Global Call Centers Market by Application
1.3.1 Global Call Centers Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 Banking, Financial Services, and Insurance (BFSI)
1.3.3 Healthcare
1.3.4 Government
1.3.5 Retail
1.3.6 Others
1.4 Global Call Centers Market by Regions
1.4.1 Global Call Centers Market Size (Million USD) Comparison by Regions (2013-2023)
1.4.1 North America (USA, Canada and Mexico) Call Centers Status and Prospect (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Call Centers Status and Prospect (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Call Centers Status and Prospect (2013-2023)
1.4.4 South America (Brazil, Argentina, Colombia) Call Centers Status and Prospect (2013-2023)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Call Centers Status and Prospect (2013-2023)
1.5 Global Market Size of Call Centers (2013-2023)
2 Manufacturers Profiles
2.1 Teleperformance
2.1.1 Business Overview
2.1.2 Call Centers Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Teleperformance Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.2 Convergys (Stream)
2.2.1 Business Overview
2.2.2 Call Centers Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Convergys (Stream) Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.3 Sykes Enterprises Inc.
2.3.1 Business Overview
2.3.2 Call Centers Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Sykes Enterprises Inc. Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.4 Transcom, Atento
2.4.1 Business Overview
2.4.2 Call Centers Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Transcom, Atento Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.5 Arvato
2.5.1 Business Overview
2.5.2 Call Centers Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 Arvato Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.6 West Corporation
2.6.1 Business Overview
2.6.2 Call Centers Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 West Corporation Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.7 Acticall (Sitel)
2.7.1 Business Overview
2.7.2 Call Centers Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Acticall (Sitel) Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.8 TeleTech Holdings Inc.
2.8.1 Business Overview
2.8.2 Call Centers Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 TeleTech Holdings Inc. Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.9 Comdata Group
2.9.1 Business Overview
2.9.2 Call Centers Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Comdata Group Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.10 Serco
2.10.1 Business Overview
2.10.2 Call Centers Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 Serco Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.11 Concentrix
2.11.1 Business Overview
2.11.2 Call Centers Type and Applications
2.11.2.1 Product A
2.11.2.2 Product B
2.11.3 Concentrix Call Centers Revenue, Gross Margin and Market Share (2016-2017)
3 Global Call Centers Market Competition, by Players
3.1 Global Call Centers Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
3.2.1 Top 5 Call Centers Players Market Share
3.2.2 Top 10 Call Centers Players Market Share
3.3 Market Competition Trend
4 Global Call Centers Market Size by Regions
4.1 Global Call Centers Revenue and Market Share by Regions
4.2 North America Call Centers Revenue and Growth Rate (2013-2018)
4.3 Europe Call Centers Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific Call Centers Revenue and Growth Rate (2013-2018)
4.5 South America Call Centers Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa Call Centers Revenue and Growth Rate (2013-2018)
5 North America Call Centers Revenue by Countries
5.1 North America Call Centers Revenue by Countries (2013-2018)
5.2 USA Call Centers Revenue and Growth Rate (2013-2018)
5.3 Canada Call Centers Revenue and Growth Rate (2013-2018)
5.4 Mexico Call Centers Revenue and Growth Rate (2013-2018)
6 Europe Call Centers Revenue by Countries
6.1 Europe Call Centers Revenue by Countries (2013-2018)
6.2 Germany Call Centers Revenue and Growth Rate (2013-2018)
6.3 UK Call Centers Revenue and Growth Rate (2013-2018)
6.4 France Call Centers Revenue and Growth Rate (2013-2018)
6.5 Russia Call Centers Revenue and Growth Rate (2013-2018)
6.6 Italy Call Centers Revenue and Growth Rate (2013-2018)
7 Asia-Pacific Call Centers Revenue by Countries
7.1 Asia-Pacific Call Centers Revenue by Countries (2013-2018)
7.2 China Call Centers Revenue and Growth Rate (2013-2018)
7.3 Japan Call Centers Revenue and Growth Rate (2013-2018)
7.4 Korea Call Centers Revenue and Growth Rate (2013-2018)
7.5 India Call Centers Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia Call Centers Revenue and Growth Rate (2013-2018)
8 South America Call Centers Revenue by Countries
8.1 South America Call Centers Revenue by Countries (2013-2018)
8.2 Brazil Call Centers Revenue and Growth Rate (2013-2018)
8.3 Argentina Call Centers Revenue and Growth Rate (2013-2018)
8.4 Colombia Call Centers Revenue and Growth Rate (2013-2018)
9 Middle East and Africa Revenue Call Centers by Countries
9.1 Middle East and Africa Call Centers Revenue by Countries (2013-2018)
9.2 Saudi Arabia Call Centers Revenue and Growth Rate (2013-2018)
9.3 UAE Call Centers Revenue and Growth Rate (2013-2018)
9.4 Egypt Call Centers Revenue and Growth Rate (2013-2018)
9.5 Nigeria Call Centers Revenue and Growth Rate (2013-2018)
9.6 South Africa Call Centers Revenue and Growth Rate (2013-2018)
10 Global Call Centers Market Segment by Type
10.1 Global Call Centers Revenue and Market Share by Type (2013-2018)
10.2 Global Call Centers Market Forecast by Type (2018-2023)
10.3 Cloud Revenue Growth Rate (2013-2023)
10.4 On-premises Revenue Growth Rate (2013-2023)
11 Global Call Centers Market Segment by Application
11.1 Global Call Centers Revenue Market Share by Application (2013-2018)
11.2 Call Centers Market Forecast by Application (2018-2023)
11.3 Banking, Financial Services, and Insurance (BFSI) Revenue Growth (2013-2018)
11.4 Healthcare Revenue Growth (2013-2018)
11.5 Government Revenue Growth (2013-2018)
11.6 Retail Revenue Growth (2013-2018)
11.7 Others Revenue Growth (2013-2018)
12 Global Call Centers Market Size Forecast (2018-2023)
12.1 Global Call Centers Market Size Forecast (2018-2023)
12.2 Global Call Centers Market Forecast by Regions (2018-2023)
12.3 North America Call Centers Revenue Market Forecast (2018-2023)
12.4 Europe Call Centers Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific Call Centers Revenue Market Forecast (2018-2023)
12.6 South America Call Centers Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa Call Centers Revenue Market Forecast (2018-2023)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
List of Tables and Figures
Figure Call Centers Picture
Table Product Specifications of Call Centers
Table Global Call Centers and Revenue (Million USD) Market Split by Product Type
Figur
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