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Business process outsourcing (BPO) is defined as a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.
Scope of the Report:
This report studies the Business Process Outsourcing (BPO) market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Business Process Outsourcing (BPO) market by product type and applications/end industries.
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business related functions, typically IT related, to a third party service provider. This process usually involves multi-year, lucrative contracts between the client firm and service provider firm. Often, the employees of the service provider firm working for the client firm are incorporated in the client firm. Off-shoring, which is delegating work to a company based in another country is widely carried out by many global companies. Another similar outsourcing activity called Knowledge Process Outsourcing (KPO) functions on similar lines with the exception that highly critical tasks that involve skill, knowledge, education and expertise are outsourced to third party service providers. Types of services carried out by BPOs include administration, finance and accounting, human resources, payment services, logistics and distribution, customer support, etc. Types of services carried out by KPO include intellectual property research for patent applications, legal and medical services, training, market research, business research, consultancy, research and development, etc. BPO finds applications in many verticals such as manufacturing, telecommunications, technology, banking, insurance and finance services, retail and healthcare among others.
The global Business Process Outsourcing (BPO) market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Business Process Outsourcing (BPO).
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
Market Segment by Companies, this report covers
Accenture
Cognizant
Genpact
IBM
TCS
HP
Tech Mahindra
Capgemini
Wipro
EXL
NTT DATA(Dell)
WNS Global
Minacs
Infosys
Mu Sigma
Aegis
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
HR
Procurement
F&A
Customer Care
Logistics
Sales & Marketing
Training
Product Engineering
Market Segment by Applications, can be divided into
BFSI
Manufacturing
Healthcare
Retail
Telecom
Others
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
Table of Contents
1 Business Process Outsourcing (BPO) Market Overview
1.1 Product Overview and Scope of Business Process Outsourcing (BPO)
1.2 Classification of Business Process Outsourcing (BPO) by Types
1.2.1 Global Business Process Outsourcing (BPO) Revenue Comparison by Types (2017-2023)
1.2.2 Global Business Process Outsourcing (BPO) Revenue Market Share by Types in 2017
1.2.3 HR
1.2.4 Procurement
1.2.5 F&A
1.2.6 Customer Care
1.2.7 Logistics
1.2.8 Sales & Marketing
1.2.9 Training
1.2.10 Product Engineering
1.3 Global Business Process Outsourcing (BPO) Market by Application
1.3.1 Global Business Process Outsourcing (BPO) Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 BFSI
1.3.3 Manufacturing
1.3.4 Healthcare
1.3.5 Retail
1.3.6 Telecom
1.3.7 Others
1.4 Global Business Process Outsourcing (BPO) Market by Regions
1.4.1 Global Business Process Outsourcing (BPO) Market Size (Million USD) Comparison by Regions (2013-2023)
1.4.1 North America (USA, Canada and Mexico) Business Process Outsourcing (BPO) Status and Prospect (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Business Process Outsourcing (BPO) Status and Prospect (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Business Process Outsourcing (BPO) Status and Prospect (2013-2023)
1.4.4 South America (Brazil, Argentina, Colombia) Business Process Outsourcing (BPO) Status and Prospect (2013-2023)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Business Process Outsourcing (BPO) Status and Prospect (2013-2023)
1.5 Global Market Size of Business Process Outsourcing (BPO) (2013-2023)
2 Manufacturers Profiles
2.1 Accenture
2.1.1 Business Overview
2.1.2 Business Process Outsourcing (BPO) Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Accenture Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2016-2017)
2.2 Cognizant
2.2.1 Business Overview
2.2.2 Business Process Outsourcing (BPO) Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Cognizant Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2016-2017)
2.3 Genpact
2.3.1 Business Overview
2.3.2 Business Process Outsourcing (BPO) Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Genpact Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2016-2017)
2.4 IBM
2.4.1 Business Overview
2.4.2 Business Process Outsourcing (BPO) Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 IBM Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2016-2017)
2.5 TCS
2.5.1 Business Overview
2.5.2 Business Process Outsourcing (BPO) Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 TCS Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2016-2017)
2.6 HP
2.6.1 Business Overview
2.6.2 Business Process Outsourcing (BPO) Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 HP Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2016-2017)
2.7 Tech Mahindra
2.7.1 Business Overview
2.7.2 Business Process Outsourcing (BPO) Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Tech Mahindra Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2016-2017)
2.8 Capgemini
2.8.1 Business Overview
2.8.2 Business Process Outsourcing (BPO) Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Capgemini Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2016-2017)
2.9 Wipro
2.9.1 Business Overview
2.9.2 Business Process Outsourcing (BPO) Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Wipro Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2016-2017)
2.10 EXL
2.10.1 Business Overview
2.10.2 Business Process Outsourcing (BPO) Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 EXL Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2016-2017)
2.11 NTT DATA(Dell)
2.11.1 Business Overview
2.11.2 Business Process Outsourcing (BPO) Type and Applications
2.11.2.1 Product A
2.11.2.2 Product B
2.11.3 NTT DATA(Dell) Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2016-2017)
2.12 WNS Global
2.12.1 Business Overview
2.12.2 Business Process Outsourcing (BPO) Type and Applications
2.12.2.1 Product A
2.12.2.2 Product B
2.12.3 WNS Global Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2016-2017)
2.13 Minacs
2.13.1 Business Overview
2.13.2 Business Process Outsourcing (BPO) Type and Applications
2.13.2.1 Product A
2.13.2.2 Product B
2.13.3 Minacs Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2016-2017)
2.14 Infosys
2.14.1 Business Overview
2.14.2 Business Process Outsourcing (BPO) Type and Applications
2.14.2.1 Product A
2.14.2.2 Product B
2.14.3 Infosys Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2016-2017)
2.15 Mu Sigma
2.15.1 Business Overview
2.15.2 Business Process Outsourcing (BPO) Type and Applications
2.15.2.1 Product A
2.15.2.2 Product B
2.15.3 Mu Sigma Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2016-2017)
2.16 Aegis
2.16.1 Business Overview
2.16.2 Business Process Outsourcing (BPO) Type and Applications
2.16.2.1 Product A
2.16.2.2 Product B
2.16.3 Aegis Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2016-2017)
3 Global Business Process Outsourcing (BPO) Market Competition, by Players
3.1 Global Business Process Outsourcing (BPO) Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
3.2.1 Top 5 Business Process Outsourcing (BPO) Players Market Share
3.2.2 Top 10 Business Process Outsourcing (BPO) Players Market Share
3.3 Market Competition Trend
4 Global Business Process Outsourcing (BPO) Market Size by Regions
4.1 Global Business Process Outsourcing (BPO) Revenue and Market Share by Regions
4.2 North America Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
4.3 Europe Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
4.5 South America Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
5 North America Business Process Outsourcing (BPO) Revenue by Countries
5.1 North America Business Process Outsourcing (BPO) Revenue by Countries (2013-2018)
5.2 USA Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
5.3 Canada Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
5.4 Mexico Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
6 Europe Business Process Outsourcing (BPO) Revenue by Countries
6.1 Europe Business Process Outsourcing (BPO) Revenue by Countries (2013-2018)
6.2 Germany Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
6.3 UK Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
6.4 France Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
6.5 Russia Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
6.6 Italy Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
7 Asia-Pacific Business Process Outsourcing (BPO) Revenue by Countries
7.1 Asia-Pacific Business Process Outsourcing (BPO) Revenue by Countries (2013-2018)
7.2 China Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
7.3 Japan Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
7.4 Korea Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
7.5 India Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
8 South America Business Process Outsourcing (BPO) Revenue by Countries
8.1 South America Business Process Outsourcing (BPO) Revenue by Countries (2013-2018)
8.2 Brazil Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
8.3 Argentina Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
8.4 Colombia Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
9 Middle East and Africa Revenue Business Process Outsourcing (BPO) by Countries
9.1 Middle East and Africa Business Process Outsourcing (BPO) Revenue by Countries (2013-2018)
9.2 Saudi Arabia Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
9.3 UAE Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
9.4 Egypt Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
9.5 Nigeria Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
9.6 South Africa Business Process Outsourcing (BPO) Revenue and Growth Rate (2013-2018)
10 Global Business Process Outsourcing (BPO) Market Segment by Type
10.1 Global Business Process Outsourcing (BPO) Revenue and Market Share by Type (2013-2018)
10.2 Global Business Process Outsourcing (BPO) Market Forecast by Type (2018-2023)
10.3 HR Revenue Growth Rate (2013-2023)
10.4 Procurement Revenue Growth Rate (2013-2023)
10.5 F&A Revenue Growth Rate (2013-2023)
10.6 Customer Care Revenue Growth Rate (2013-2023)
10.7 Logistics Revenue Growth Rate (2013-2023)
10.8 Sales & Marketing Revenue Growth Rate (2013-2023)
10.9 Training Revenue Growth Rate (2013-2023)
10.10 Product Engineering Revenue Growth Rate (2013-2023)
11 Global Business Process Outsourcing (BPO) Market Segment by Application
11.1 Global Business Process Outsourcing (BPO) Revenue Market Share by Application (2013-2018)
11.2 Business Process Outsourcing (BPO) Market Forecast by Application (2018-2023)
11.3 BFSI Revenue Growth (2013-2018)
11.4 Manufacturing Revenue Growth (2013-2018)
11.5 Healthcare Revenue Growth (2013-2018)
11.6 Retail Revenue Growth (2013-2018)
11.7 Telecom Revenue Growth (2013-2018)
11.8 Others Revenue Growth (2013-2018)
12 Global Business Process Outsourcing (BPO) Market Size Forecast (2018-2023)
12.1 Global Business Process Outsourcing (BPO) Market Size Forecast (2018-2023)
12.2 Global Business Process Outsourcing (BPO) Market Forecast by Regions (2018-2023)
12.3 North America Business Process Outsourcing (BPO) Revenue Market Forecast (2018-2023)
12.4 Europe Business Process Outsourcing (BPO) Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific Business Process Outsourcing (BPO) Revenue Market Forecast (2018-2023)
12.6 South America Business Process Outsourcing (BPO) Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa Business Process Outsourcing (BPO) Revenue Market Forecast (2018-2023)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
List of Tables and Figures
Figure Business Process Outsourcing (BPO) Picture
Table Product Specifications of Business Process Outsourcing (BPO)
Table Global Business Process Outsourcing (BPO) and Rev
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