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BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.
Scope of the Report:
This report studies the BPO in Public market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the BPO in Public market by product type and applications/end industries.
One of the major trends upcoming in this market is the shift to omni-channel to increase the accessibility of end-consumers and to strengthen customer relationships. The omni-channel helps governments to synchronize and store detailed information about customers which eventually leads to easy tracking of complaints and customer queries.
According to the report, the Global BPO market in the Public sector is witnessing high growth because of the increased collaboration of IT services in the BPO sector. IT has facilitated the automation of various activity segments such as procurement, orders to pay, invoicing, accounts receivable, payroll outsourcing, and many others. Automation is increasingly being adopted to mitigate productivity problems and to control rising costs.
The global BPO in Public market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of BPO in Public.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
Market Segment by Companies, this report covers
Accenture
Capgemini
IBM
Serco Global Services
TCS
Unisys
Wipro
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
F&A Outsourcing
CRM BPO
HR Outsourcing
Procurement Outsourcing
Market Segment by Applications, can be divided into
Military
Police
Public Education
Public Transit
Healthcare Services
Others
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
Table of Contents
1 BPO in Public Market Overview
1.1 Product Overview and Scope of BPO in Public
1.2 Classification of BPO in Public by Types
1.2.1 Global BPO in Public Revenue Comparison by Types (2017-2023)
1.2.2 Global BPO in Public Revenue Market Share by Types in 2017
1.2.3 F&A Outsourcing
1.2.4 CRM BPO
1.2.5 HR Outsourcing
1.2.6 Procurement Outsourcing
1.3 Global BPO in Public Market by Application
1.3.1 Global BPO in Public Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 Military
1.3.3 Police
1.3.4 Public Education
1.3.5 Public Transit
1.3.6 Healthcare Services
1.3.7 Others
1.4 Global BPO in Public Market by Regions
1.4.1 Global BPO in Public Market Size (Million USD) Comparison by Regions (2013-2023)
1.4.1 North America (USA, Canada and Mexico) BPO in Public Status and Prospect (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy) BPO in Public Status and Prospect (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) BPO in Public Status and Prospect (2013-2023)
1.4.4 South America (Brazil, Argentina, Colombia) BPO in Public Status and Prospect (2013-2023)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) BPO in Public Status and Prospect (2013-2023)
1.5 Global Market Size of BPO in Public (2013-2023)
2 Manufacturers Profiles
2.1 Accenture
2.1.1 Business Overview
2.1.2 BPO in Public Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Accenture BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
2.2 Capgemini
2.2.1 Business Overview
2.2.2 BPO in Public Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Capgemini BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
2.3 IBM
2.3.1 Business Overview
2.3.2 BPO in Public Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 IBM BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
2.4 Serco Global Services
2.4.1 Business Overview
2.4.2 BPO in Public Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Serco Global Services BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
2.5 TCS
2.5.1 Business Overview
2.5.2 BPO in Public Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 TCS BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
2.6 Unisys
2.6.1 Business Overview
2.6.2 BPO in Public Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 Unisys BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
2.7 Wipro
2.7.1 Business Overview
2.7.2 BPO in Public Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Wipro BPO in Public Revenue, Gross Margin and Market Share (2016-2017)
3 Global BPO in Public Market Competition, by Players
3.1 Global BPO in Public Revenue and Share by Players (2013-2018)
3.2 Market Concentration Rate
3.2.1 Top 5 BPO in Public Players Market Share
3.2.2 Top 10 BPO in Public Players Market Share
3.3 Market Competition Trend
4 Global BPO in Public Market Size by Regions
4.1 Global BPO in Public Revenue and Market Share by Regions
4.2 North America BPO in Public Revenue and Growth Rate (2013-2018)
4.3 Europe BPO in Public Revenue and Growth Rate (2013-2018)
4.4 Asia-Pacific BPO in Public Revenue and Growth Rate (2013-2018)
4.5 South America BPO in Public Revenue and Growth Rate (2013-2018)
4.6 Middle East and Africa BPO in Public Revenue and Growth Rate (2013-2018)
5 North America BPO in Public Revenue by Countries
5.1 North America BPO in Public Revenue by Countries (2013-2018)
5.2 USA BPO in Public Revenue and Growth Rate (2013-2018)
5.3 Canada BPO in Public Revenue and Growth Rate (2013-2018)
5.4 Mexico BPO in Public Revenue and Growth Rate (2013-2018)
6 Europe BPO in Public Revenue by Countries
6.1 Europe BPO in Public Revenue by Countries (2013-2018)
6.2 Germany BPO in Public Revenue and Growth Rate (2013-2018)
6.3 UK BPO in Public Revenue and Growth Rate (2013-2018)
6.4 France BPO in Public Revenue and Growth Rate (2013-2018)
6.5 Russia BPO in Public Revenue and Growth Rate (2013-2018)
6.6 Italy BPO in Public Revenue and Growth Rate (2013-2018)
7 Asia-Pacific BPO in Public Revenue by Countries
7.1 Asia-Pacific BPO in Public Revenue by Countries (2013-2018)
7.2 China BPO in Public Revenue and Growth Rate (2013-2018)
7.3 Japan BPO in Public Revenue and Growth Rate (2013-2018)
7.4 Korea BPO in Public Revenue and Growth Rate (2013-2018)
7.5 India BPO in Public Revenue and Growth Rate (2013-2018)
7.6 Southeast Asia BPO in Public Revenue and Growth Rate (2013-2018)
8 South America BPO in Public Revenue by Countries
8.1 South America BPO in Public Revenue by Countries (2013-2018)
8.2 Brazil BPO in Public Revenue and Growth Rate (2013-2018)
8.3 Argentina BPO in Public Revenue and Growth Rate (2013-2018)
8.4 Colombia BPO in Public Revenue and Growth Rate (2013-2018)
9 Middle East and Africa Revenue BPO in Public by Countries
9.1 Middle East and Africa BPO in Public Revenue by Countries (2013-2018)
9.2 Saudi Arabia BPO in Public Revenue and Growth Rate (2013-2018)
9.3 UAE BPO in Public Revenue and Growth Rate (2013-2018)
9.4 Egypt BPO in Public Revenue and Growth Rate (2013-2018)
9.5 Nigeria BPO in Public Revenue and Growth Rate (2013-2018)
9.6 South Africa BPO in Public Revenue and Growth Rate (2013-2018)
10 Global BPO in Public Market Segment by Type
10.1 Global BPO in Public Revenue and Market Share by Type (2013-2018)
10.2 Global BPO in Public Market Forecast by Type (2018-2023)
10.3 F&A Outsourcing Revenue Growth Rate (2013-2023)
10.4 CRM BPO Revenue Growth Rate (2013-2023)
10.5 HR Outsourcing Revenue Growth Rate (2013-2023)
10.6 Procurement Outsourcing Revenue Growth Rate (2013-2023)
11 Global BPO in Public Market Segment by Application
11.1 Global BPO in Public Revenue Market Share by Application (2013-2018)
11.2 BPO in Public Market Forecast by Application (2018-2023)
11.3 Military Revenue Growth (2013-2018)
11.4 Police Revenue Growth (2013-2018)
11.5 Public Education Revenue Growth (2013-2018)
11.6 Public Transit Revenue Growth (2013-2018)
11.7 Healthcare Services Revenue Growth (2013-2018)
11.8 Others Revenue Growth (2013-2018)
12 Global BPO in Public Market Size Forecast (2018-2023)
12.1 Global BPO in Public Market Size Forecast (2018-2023)
12.2 Global BPO in Public Market Forecast by Regions (2018-2023)
12.3 North America BPO in Public Revenue Market Forecast (2018-2023)
12.4 Europe BPO in Public Revenue Market Forecast (2018-2023)
12.5 Asia-Pacific BPO in Public Revenue Market Forecast (2018-2023)
12.6 South America BPO in Public Revenue Market Forecast (2018-2023)
12.7 Middle East and Africa BPO in Public Revenue Market Forecast (2018-2023)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
List of Tables and Figures
Figure BPO in Public Picture
Table Product Specifications of BPO in Public
Table Global BPO in Public and Revenue (Million USD) Market Split by Product Type
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